Institutional Computing will upgrade the Self Service application server beginning at 9 a.m. on Thursday Dec. 20. While the upgrade takes place, you will not be able to install software on your Mac using the Self Service application. It is expected that the upgrade will be complete and Self Service back online by close of business Thursday. If you need assistance with a software installation during the outage, please contact the Help Desk at 540/665-5555 or firstname.lastname@example.org. You may also monitor the IC Help Desk page on Facebook for status updates (the link is available in the Self Service app before logging in).