Telephone

Local Telephone Service

On campus residential students must pay a $50 phone line activation fee per
room per academic year if they elect to have local telephone service.  Each
dormitory room has a telephone outlet, simply plug in your own telephone
(with standard plug-in) to the outlet.

Long Distance Telephone Service

On campus residential students have access to long distance telephone service
by using a Security Access Code, or by using any Calling Card, providing
they have paid a $50 activation fee per room per academic year for local
telephone service.  Security Access Codes are available from the Business
Office.  When you obtain a Security Access Code, an account is set up for
you on the Shenandoah University phone system, and any long distance
telephone calls you make are billed to your account.

When you sign up for a Security Access Code you are issued your own five digit number as a Security Access Code. To make a long distance telephone call, you dial 9-1-Area Code-Seven Digit Telephone Number (you will hear three tones, then dial your five digit Security Access Code.) The Security Access Code you are issued is for your own use only. Do not loan it to your friend or roommate. You are responsible for all long distance telephone calls charged to your account.

On the 1st day of each month a telephone bill will be sent to your campus mailbox. The phone bill will list each long distance telephone call made in the previous month. The bill must be paid by the 20th of the month. If you do not pay your bill by the 20th of the month, your Security Access Code will be deactivated, meaning you will no longer be able to make long distance telephone calls. Bills not paid by the 20th will be transferred to your student account.

To have your Security Access Code reactivated you must go to the Business Office, pay any outstanding telephone bills, and pay a $5.00  reactivation fee.

To use a Calling Card, dial 9 (to get an off-campus line) then follow the directions on your Calling Card.

Audix (Voice Mail)

To use the Audix system do the following:

To Login:
1. Dial 4940 and wait for the system to answer.
2. Enter your own extension number, and then press #. If you are calling from your own extension, you can omit your extension number and just press #.
3. Enter your password, 123 (example), and press #.

To Change To Your Name:
1. Press 5, 5.
2. Follow voice prompts.

To Change Your Password:
Your default password is 123.
You may change your password as often as you wish.
1. Press 5 to select the Subscriber Administration activity.
2. Press 4 to change your password.
3. Enter your new password (up to nine digits, 0-9) and then press #.
4. Enter your new password again, and then press #.

To Record A Personal Greeting:
1. Call Audix and login.
2. Press 3 to select the Personal Greeting activity.
3. Press 1 to record.
4. Speak your greeting.
5. Press 1 to stop recording.
6. Press 2 3 if you want to listen to your greeting before approving it. To rerecord an unsatisfactory greeting, press 2 to rewind (or * D to erase), then follow steps 3 to 6.
7. Press * # to approve the recording.
8. Press 9 to select your personal greeting for use, or press 6 to select the system greeting.

To Listen To Messages:
Every incoming message consists of two parts: the header and the spoken message. The header tells you what kind of message is waiting, and the time and date of delivery.
1. Press 2 to get your incoming messages.
2. Press either 0 to listen to the message, or to skip a message now and save it until later, press #. Audix will move the message from the new category to the unopened category and read the next header. Then, press either 0 to listen to the content of the next message.
3. Press # to save the message and skip to the next header, or press * 3 to delete the message. You must erase messages as you receive them to avoid filling up your Voice Mail box.
If you delete the message, Audix automatically skips to the next header.

To Use The Voice Mail System:
Your Audix has been set to automatically pick up after 3 or 4 rings.

Questions, Solutions contact John Stevens, Telephone: 665-4925, Email: jsteven@su.edu

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