Lunch & Learn for Faculty and Staff

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Thursday, February 20th from 12:00 pm to 1:00 pm

Lunch & Learn for Faculty and Staff begins at noon in the Clement Board Room (upper dining hall). Bring your lunch or purchase lunch in the Allen Dining Hall, and enjoy a session by Optima Heath Employee Assistance Program on “Dealing with Difficult Behaviors in the Workplace.” In order to be more productive and have a higher level of job satisfaction, we need build skills that increase our ability to manage difficult behavior. This course addresses difficult behavior that is sometimes displayed by customers and colleagues. Discussion helps participants to maintain objectivity, to uncover unmet needs and expectations that may be driving the undesirable behavior, and to transition the interaction to a more productive exchange. Contact Julie Tavenner at jtavenne@su.edu or Kim McDonald at kmcdonal2@su.edu

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