[Last updated: 1/17/16, 2:24 p.m.]
Here are the most frequently asked questions about the University Inn (UI) relocation, which occurred in mid-September. Please know this may not be an exhaustive list – additional information will be posted as it is available. Please continue to check this page for updated information. If you do not see an answer to your question, please send your question to firstname.lastname@example.org, and the university will make every effort to address your concerns.
Q: What work was done to renovate the University Inn rooms?
A: Carpet has been replaced with vinyl plank flooring; brand new, overhead lighting was installed; a completely new sink vanity was installed, with countertop and fixture upgrades; additional shelving was added for increased storage; the ceilings and walls have gone through a scraping and skim-coating process, and a fresh coat of paint is on the walls; poster strips have been added to the walls; new wall outlets now include USB ports; updates were made to the trim around the windows; new blinds were installed; a completely new heating & air conditioning unit (with built-in dehumidifier) will be installed as well. The hallways are now equipped with new LED lighting, smooth skimmed walls with new paint, and a new ceiling grid and tiles.
Q: Has the building been tested?
A: Each of the rooms has been tested by ECS Mid-Atlantic, and the university has been issued a letter of clearance for the building, indicating that all rooms in the UI are free of any environmental concerns.
Q: Why were University Inn residents relocated to local hotels?
A: The university had hoped that the various steps taken in August and September to alleviate moisture and test for microbial growth in the few UI rooms where issues have arisen would yield better results. But by mid-September, the university was not getting the results it wanted in a timeframe that was appropriate. This is not case of rampant mold. This is a case of high levels of moisture, which the university feared could lead to mold. That is why the university moved students – to ensure that they would not be in an unhealthy situation should the situation worsen. All residents from UI were moved to local hotels for the remainder of the semester, until the cause of the situation was pinpointed and corrected.
Q: Will students be given a partial refund for their room & board fee until they are able to move back to the University Inn?
A: All University Inn residents received a $500 check to help them with expenses incurred throughout this situation. If, instead of relocating to a hotel, students chose to rent an apartment, they were released from their housing contract and received a prorated refund.
Q: I need to put in a work order – how do I do this?
A: How To Submit a Work Order
• Go to the Canvas log-in page.
• Look for the “SU Online Portal” field located below the log-in field.
• Use the “SU Online Portal” field drop-down menu to find and select “Physical Plant Work Orders.”
• Provide your SU email address and set up a personal login password (if you have never submitted a work order before) following the directions on the “New Enhancement” section. If you are a new user, please go to the section “Never Submitted a Request? Register Here!” and complete the requested fields.
Step 1: Provide your name, SU email address, and phone number.
Step 2: On the “Maintenance Request Form,” provide location, building, area and room number.
Step 3: Choose the “Select Problem Type” icon that best describes your problem.
Step 4: Explain in detail the problem you’re experiencing and where it’s located in the room.
Step 5: Provide a time Physical Plant employees can be in your room. Physical Plant regular hours are 7 a.m. to 4 p.m. Monday through Friday.
Step 6: Provide your requested “completion date,” or leave it blank if there is no rush.
Step 7: You may add an image of what’s broken or needs to be fixed if you like.
Step 8: The “Submittal Password” is sudude.
Step 9: Click “submit.”
You’ll receive a confirmation email letting you know the work order has been received. More messages let you know to whom the work was assigned and when the work is complete. It’s a good idea to keep these messages in case the problem occurs again.
Contact Schooldude for any technical difficulties at 877/868-3833.
What is a work order?
A work order is a request made by an individual to Shenandoah University’s Physical Plant department, asking for any type of routine maintenance or emergency repair. Work orders also serve as a tracking system, recording the location, date and time the service was initiated by the individual and when it was completed by a Physical Plant employee.
When do I submit a Work Order?
Submit a work order when something in your room is broken and needs to be repaired. (This does not apply to your personal possessions.) Some examples are electrical issues such as outlets, switches, room lights; issues with windows, blinds and doors; or plumbing as well as holes or damages to the walls or ceiling.
What if it’s an emergency?
In the event of a major water leak, broken glass in a window or door or a power outage, immediately call the Department of Public Safety at 540/678-4444. If there are bodily fluids in common areas or in your room, contact the Department of Public Safety, and notify your resident assistant (RA).