What if I test positive for COVID-19, think I may have COVID-19, or believe I have been exposed to COVID-19?
First make sure you have been exposed by verifying that you had “close contact” with an individual who is confirmed as COVID-19 positive. If so, submit a report of your exposure using the Shenandoah Go app. The Wellness Center will work with you individually. You will want to contact your health care provider for guidance regarding follow up and testing.
How do I report that I have COVID-19?
Use the Shenandoah Go app. The Wellness Center will review your submission and be in touch to discuss your test result, ongoing plan of care, and timeline to return to class.
Do I need to do contact tracing?
This is the job of the state health departments, including the Virginia Department of Health (VDH). However, the VDH has issued a worksheet to help identify individuals with whom you have had close contact. You should only use it after your diagnosis of COVID is confirmed and you have been told to contact said individuals.
Will I be told if someone I have class with has COVID-19?
You may be contacted by a contact tracer from VDH or the department of health from another state or county managing the “close contact” list for those with COVID-19. You will only be contacted if you meet the “close contact” criteria.
Is Shenandoah doing contact tracing?
Our policy is to follow the state process for contact tracing. We will keep the community informed if this process changes. You can read more about contact tracing at CDC Contact Tracing Resources.
When I have symptoms listed on the daily symptom checker, should I stay home?
Yes, if you have any of the symptoms on the daily checker you must stay home or remain in your residence hall room. Make sure you complete the daily symptom checker using the Shenandoah Go app. Contact your health care provider to discuss your symptoms. You will receive an email or call from the Wellness Center to discuss your individual situation.
You may attend class and other activities remotely.
When can I return to class after a positive COVID test?
- You can be with others after
- At least 10 days since symptoms first appeared and
- At least 24 hours with no fever without fever-reducing medication and
- Symptoms have improved
- Depending on your health care provider’s advice and availability of testing, you might get tested to see if you still have COVID-19. If you are tested, you can be around others when you have no fever, respiratory symptoms have improved, and you receive two negative test results in a row, at least 24 hours apart.
I tested positive for COVID-19 but had no symptoms
- If you continue to have no symptoms, you can be with others after
- 10 days have passed since test
- Depending on your health care provider’s advice and availability of testing, you might get tested to see if you still have COVID-19. If you will be tested, you can be around others after you receive two negative test results in a row, at least 24 hours apart.
You will need permission to return to class from the Wellness Center.
Should I post on social media that I have been exposed to or have COVID-19?
No! Shenandoah strongly discourages the use of social media to discuss any medical diagnosis. Postings such as this can result in unintended consequences with family and friends.
Should I report individuals around me that are NOT wearing their mask?
The expectation is for everyone in the university community to wear a non-valved surgical or two-ply cloth mask over the nose and mouth in any enclosed building or structure when on a Shenandoah University campus and outside if social distancing isn’t possible. Accommodations for other facial coverings or medical exemptions should be referred to the Wilkins Wellness Center, which will explore options. If you see someone on campus not wearing a mask in accordance with SU’s expectations, you should feel free to encourage them to follow this important university protocol. It is up to each one of us to keep Shenandoah safe by reporting others for significant and repetitive behavior noncompliant with both safety measures and our SU Pledge to Keep Shenandoah Safe. You do not need to report for minor and infrequent behavior. We define “significant” as engaging in conduct that intentionally or recklessly threatens the health or safety of the university community. Reports can be made through the Student of Concern form.
What do I do if I suspect another student is ill?
If you are told by a student that they are ill or suspected of being ill you should immediately submit a Student of Concern Form and encourage the student to immediately contact the Wilkins Wellness Center. No further communication with the student is necessary due to the privacy of the student.
What does close contact mean?
Close contact: Someone who was within 6 feet of an infected person for at least 15 minutes starting from 2 days before illness onset (or, for asymptomatic patients, 2 days prior to specimen collection) until the time the patient is isolated. See CDC definition of close contact.
For more information, see CDC guidance for businesses.
If I have been in close contact with a COVID-19 positive person, what should I do?
- Contact tracing will be conducted for close contacts (see definition above) of laboratory-confirmed or probable COVID-19 patients
- Remote communications for the purposes of case investigation and contact tracing should be prioritized; in-person communication may be considered only after remote options have been exhausted
- The CDC now says that close contacts of people diagnosed with COVID-19 might not need to be tested if they do not show symptoms.
- Those contacts who test positive (symptomatic or asymptomatic) should be managed as a confirmed COVID-19 case
- Asymptomatic contacts should self-quarantine for 14 days from their last exposure (i.e., close encounter with confirmed or probable COVID-19 case)
- If testing is not available, symptomatic close contacts should self-isolate and be managed as a probable COVID-19 case
- If testing is not available, asymptomatic close contacts should self-quarantine and be monitored for 14 days after their last exposure, with linkage to clinical care for those who develop symptoms
What’s the difference between isolation and quarantine?
Isolation and quarantine help protect the public by preventing exposure to people who have or may have a contagious disease. See CDC definitions of quarantine and isolation.
- Isolation separates sick people with a contagious disease from people who are not sick.
- Quarantine separates and restricts the movement of people who were exposed to a contagious disease to see if they become sick.
Who can I talk to at Shenandoah about COVID-19?
Shenandoah University students should contact the Wellness Center at email@example.com
How can I try to reduce the spread of the virus?
Those who are not ill can practice good hygiene as this virus spreads easily, and those with compromised immune systems are at a higher risk of infection. Please:
- Wash your hands regularly with soap and water, for at least 20 seconds. Use an alcohol-based hand sanitizer only when soap and water are not available.
- Maintain social distancing. Keep a safe, 6-foot distance from others when congregating in spaces.
- Wear masks/face coverings in all indoor spaces, and outside when social distancing is not possible.
- Stop greeting others with a handshake – use other non-contact methods of greeting.
What should I do if I feel sick?
We ask that if you are sick, please stay home or in your residence hall until you are well and no longer exhibiting symptoms. Enter your symptoms into the Shenandoah Go app. The Wellness Center will communicate with you to see if any testing and isolation/quarantine is warranted. Continue to be mindful of your health. Contact a medical care professional if necessary. Wash your hands with soap and water often, sneeze into your arm or a tissue, and maintain social distancing.
Why is social/physical distancing important?
Social distancing is vital to stopping the spread of the coronavirus. It is hard to feel the need to quarantine when you feel healthy, but resisting the urge to hang out with friends and go to public places could save lives.
Will classes be in-person?
We’ve created a flexible plan for learning, called ShenFlex, in which each course is designed so that the instructor and the students have flexibility in participating face-to-face and/or online as needed. Classes are typically structured with a face-to-face core and additional online elements, but students will be able to participate fully online if needed, ensuring flexibility and continuity regardless of any disruptions.
What measures are being taken to make in-person classes safe?
Things look a little different on our campuses with safety signage and plexiglass erected in high-traffic areas. The situation continues to change daily and rapidly, and Shenandoah is pivoting to adapt to ever-evolving health conditions, circumstances, CDC guidelines and governmental executive orders.
We are committed to the highest standards of safety in our face-to-face interactions, and so Shenandoah has already completed a thorough re-classification of all of its classrooms and labs across all campuses. Maximum capacities for each classroom have been lowered and spaces have been reconfigured to ensure compliance with CDC guidelines on social distancing, and cleaning protocols are being put in place. We’re making plans to hold classes and other small-group activities in spaces normally reserved for large events so that everyone has room to physically distance. This means classes could be held in the chapel, the Ferrari Room or in a number of auditoriums on the main campus or even in one of our new outside classrooms. We’re also exploring methods to maintain 6-foot distancing within performance spaces.
Students, faculty and staff must wear masks/face coverings in all indoor spaces, unless they are in their private space, such as a residence hall room or an individual office.
Are my practicums and clinicals still happening?
Clinical placements and other experiential components are being evaluated by the appropriate schools.
When will breaks happen during fall semester?
We will not observe Labor Day or fall break this semester, limiting travel to and from our region and allowing everyone to focus on academics while we have use of outside facilities. Our Thanksgiving break will be a full week long, running from Monday, Nov. 23 through Friday, Nov. 27, to give members of our community extended time with their families. Classes will resume on Monday, Nov. 30, and end on Friday, Dec. 4; we have added a reading day on Monday, Dec. 7, to help students prepare for final exams, which will begin as scheduled on Tuesday, Dec. 8. The semester will conclude as scheduled on Saturday, Dec. 12. Any adjustment to this calendar will be communicated.
Are we returning to campus after Thanksgiving break?
Since no one is certain about the state of the virus in November, we decided to move forward with our usual academic calendar for the end of the semester. Should a second wave of coronavirus arrive at any point, the ShenFlex model (which allows us to provide flexibility between online and face-to-face instruction) would facilitate a transition to an all-online format if necessary. Based on CDC recommendations in mid-November, we will know if it is safe to return after Thanksgiving Break or if we will complete the semester online.
Who will be able to see my symptomatology data?
It will only be available to university health care personnel, so that they can assist you, if necessary.
Will I have to do my check on days that I’m not coming to campus?
Yes. We require that all students, faculty and staff, regardless of where they are, log their symptoms. You will also need to log your symptoms on weekends and over holidays to not only provide consistency in your health information, but to also keep your personal streak of logging in your info alive! (Unbroken, semester-long streaks can earn you prizes!)
What is a streak?
For each day you complete your symptom check your streak will rise by one. If you ever skip your symptom check for a full day, your streak will fall to zero. Streaks launched August 10, the day everyone started using the app. Unbroken, semester-long streaks will earn you recognition and prizes!
Will I have to do my symptom check if I am a fully online student, faculty, or staff?
Where will I have to show my mobile pass?
Mobile passes will need to be shown to enter the dining hall, classes, athletic practice, certain campus buildings, in-person events, and more. If you are trying to access any of these locations before you have completed your symptom check, you will not have a pass to show yet. You will have to complete your check to get a pass before you can enter.
What if I get a red pass?
If you have any COVID-19 symptoms, you will receive a red pass. Be sure to tap your pass for additional information. If you have a red pass, you should not come to campus. Residential students should stay in their room. If you are able to, you may attend virtual meetings and classes.
You will be contacted by a Shenandoah University health care professional to review your symptomatology. Depending on your conversation, they may change your pass to green, suggest a COVID-19 test, suggest that you continue to operate remotely, or more.
If you need to be in quarantine or isolation, the app will provide information about dining options.
What does a yellow pass mean?
You will receive a yellow pass if you have potentially been exposed to someone with COVID-19. A Wellness Center representative will reach out to you to gauge your exposure level. They may recommend a COVID test or they may change your pass to green.
What if I forget to submit my symptom track?
Until you complete your symptom check, you will have an orange pass, meaning you do not have access to in-person classes or meetings, the dining hall, and any congregate settings. If you fail to complete your check by the end of the day, you will face Shenandoah Code of Conduct penalties.
You will receive notifications from the app to remind you to fill out your symptom check each morning. If you haven’t completed your symptom check by the afternoon, you will receive a phone call to remind you. If you go a full day without submitting, your completion streak will reset to zero.
Is doing the daily symptom track mandatory?
Yes. All Shenandoah community members must agree to the SU Pledge in the signup process for the app, and part of the pledge is to monitor your symptoms of COVID-19 and report them in the Shenandoah Go app.
What if I develop symptoms after I submit my symptom tracker?
You can resubmit your symptom check if you develop symptoms. Depending on your symptom check answers, you may receive a red pass instead of a green pass.
What if I don’t have a smartphone?
If you do not have a smartphone, please fill out this Google Form.
Can I continue to learn online?
In ShenFlex students will be able to participate fully online if needed, ensuring flexibility and continuity regardless of any disruptions the fall may bring.
For students with medical reasons or extenuating circumstances, please complete the Request for Modified Learning Arrangement for Fall 2020 form.
Our Just Keep Learning Plan continues to serve as an immensely important resource.
What if I can’t get online?
Some cable companies (like Comcast) are offering free internet service. Xfinity is also offering access to its hotspots for free, even if a student is not a customer. Students can search for hotspots near them.
If you don’t have internet service, inform a faculty member. Assignments created in Canvas can be accessed on your smartphones and faculty are focusing on creating mobile-device-friendly content. Keep your faculty informed of any online difficulties.
Students who have no internet or weak internet can always call into a Zoom meeting via their phone. They will then get the audio portion of the class.
How do I take exams online?
Quiz and exam format may vary by course. Your instructor will work with you to make reasonable accommodations to meet the unique needs introduced by online learning.
Can I still access tutoring services online?
Tutoring is being provided online via Zoom and Google Hangouts. Students can continue to sign up for tutoring the way they always have, using TutorTrac at star.su.edu. Once they book an appointment, the tutor will contact them with information about how they will connect.
For any student who would like help and academic support, academic coaches are on hand via Zoom, Google Hangouts and phone to provide assistance in multiple ways. The coaches can connect you with resources such as tutoring and writing assistance, help you find answers to questions, work with you to balance out assignment load or just simply talk through the changes in course organization to help you, if you’re feeling a bit overwhelmed.
Can I meet with someone about my resume, cover letter, job search, or interview skills online?
Yes. The Career & Professional Development staff can meet with students virtually through Google Hangouts or a phone call. Students can book an appointment through https://app.joinhandshake.com/login and pick a time that works best for their schedule.
The COVID-19 pandemic has had an impact on my (or my family’s) financial situation. How do I request help covering my expenses?
Please fill out the Emergency Financial Assistance Application.
Is the university open?
All campus locations are open. Please remember to practice social distancing at all times. Wear your mask in campus buildings and outside when social distancing is not possible.
How can I utilize the library or access its online resources?
The university library has an extensive online collection of resources to support student research and study. It provides more than 300,000 academic e-books, 65,000+ e-journals and dozens of online databases to the academic community. Some of its specialized online streaming content includes the Naxos Music Library, Academic Films on Demand and Feature Films for Education. These and many other resources are available to you from off-campus.
Is it required to live on campus?
Our first and second year live-on-campus requirement is lifted for the academic year 2020-21. We support all students and families in making their own decisions about living on campus this coming year. If you have signed up for housing this year but would like to move off campus, please contact residence life at firstname.lastname@example.org immediately so it can make changes to your housing assignment. There will be no penalties for changing your housing contract. If you have any other needs or concerns, you are welcome to contact email@example.com.
What are you doing to make residential students safe?
We are exploring options to increase available rooms for residential students to allow for more singles for those who have health conditions or prefer their own space. The new houses in the Village will be ready when students arrive to meet the demand for on-campus apartments for juniors and seniors. We are renovating additional rooms on the East Campus Commons site and are having conversations with hotels in the area about offering space for residential students in the event that we need more single rooms with private baths or quarantine areas. We have also added a new residence hall and dining facility — South Campus Commons.
Are the residence halls getting disinfected/deep cleaned?
The main campus of the university has undergone — and will continue to undergo — cleaning measures that meet CDC guidelines, and hundreds of sanitized areas are marked with blue tags (every site with a tag has received a specific cleaning by staff and an inspection by Environmental Services leadership). All of our residential rooms are being deep cleaned and disinfected over the summer. Other campus locations will receive similar treatment in coming weeks. Even prior to the pandemic, Shenandoah’s routine cleaning met or exceeded CDC recommendations for disinfection. We are also increasing hand sanitizer stations throughout campus, especially in high-traffic areas, and plexiglass barriers are being erected in a number of dense spaces.
Who can I contact about Residence Life questions?
Contact firstname.lastname@example.org if you have questions.
What will happen with Hornet Athletics this fall?
Shenandoah University Director of Intercollegiate Athletics Dr. Bridget Lyons announced on July 21, 2020, that the university is suspending athletic competition until Jan. 1, 2021.
This decision comes in concert with the decision announced by the ODAC Presidents Council to postpone conference regular season and championship competition through Dec. 31, 2020. A determination on a date to resume competition will be considered by this group later this fall. More information about this decision is available at suhornets.com.
Is the Counseling Center open?
Yes. The Counseling Center has initiated new practices during this time to provide care to more students at Shenandoah. The center may use other critical response personnel, in addition to the practicing therapists on staff, to assess needs and provide support to students.
All appointments are being conducted through video conferencing to promote the best health and safety practices for both staff and students. The Counseling Center can be reached at email@example.com or 540-665-4752.
Is being stressed a normal feeling?
With all the recent developments and unexpected news regarding COVID-19, it is understandable to experience anxiety, stress and sadness, especially while we respond to these experiences out of our control.
The Wilkins Wellness Center and Counseling Center are committed to providing support to our students. We encourage everyone to increase their self-care practices in order to promote personal wellness, especially as it requires social distancing to help contain the virus.
But this does not mean isolation. This can include chatting with friends you’d normally see in person, but now via FaceTime or Snapchat, by playing games online and/or connecting in as many ways as possible while observing social distancing recommendations. Give yourself permission to feel whatever emotion you’re experiencing during this extraordinary and unprecedented time. Please see our list of resources in order to help manage any increased stress you experience.