We’re All Pledging To Keep Shenandoah Safe, And One Of The BIG Ways We’re Doing That Is With Our Shenandoah Go App!
With Shenandoah Go, we can all keep Shenandoah safe.
Here’s all you need to do:
Download the app. It’s called Shenandoah Go- Create an account. Use your SU email address to create your account.
- This one’s important: Approve push notifications.
- Update your profile. You profile is in the menu under tasks.
Step-by-step App Instructions App Support
Shenandoah Go FAQs
What’s Shenandoah Go?
The app allows for the SU community to communicate:
- Show proof of vaccination at a SU location — a “I Got My COVID-19 Vaccine!” icon badge will generate in the app once you’ve uploaded your vaccine card
- Fill out the symptom checker, not daily, but only as you experience symptoms that could be related to COVID-19
- Report a positive COVID-19 test
- Receive important updates and notifications
When do I need to fill out the symptom checker?
You only need to fill out the symptom checker when you experience symptoms that could be related to COVID-19.
Who will be able to see my health data?
It will only be available to university health care personnel, so that they can assist you, if necessary.
Will I have to do my symptom check if I am a fully online student, faculty, or staff?
No.
What if I don’t have a smartphone?
If you do not have a smartphone, please fill out this Google Form.
What if I’m having trouble using the app?
Contact the IC helpdesk at helpdesk@su.edu or 540-665-5555.
What are the device requirements for Shenandoah Go?
Requires iOS 13.0 or later and Android 5.0 or later
Privacy Matters For The Shenandoah Go App
Shenandoah understands that questions we are asking in our Symptom Check will require you to provide us with information about your medical condition that is sensitive, and that you may not feel comfortable disclosing. We want you to be aware, however, that Shenandoah is doing this screening to comply with its legal obligation to provide a mechanism for its employees to report when they are experiencing signs and symptoms consistent with COVID-19, and to do its part in identifying community members who may have COVID-19 (or another communicable disease) so we can assist the symptomatic member in seeking medical attention, and protect other members of our community by reducing the potential spread of the disease.
If you are a student, the information you submit will be accessed initially only by staff in the Wilkins Wellness Center, and disclosed to others only with student consent or as otherwise provided under the Family Educational Rights and Privacy Act (FERPA). In addition, Shenandoah will not use the information you provide to discriminate against you consistent with the university’s non-discrimination policy and the Americans with Disabilities Act (ADA).
If you are an employee or visitor, the information you submit will be accessed initially only by designated members in our Human Resources (HR) Department and disclosed to others only with employee/visitor consent or as otherwise permitted by law. In addition, Shenandoah will not use the information you provide to discriminate against you consistent with the university’s non-discrimination policy, the ADA and Virginia law. (The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is not applicable to information collected from employees/visitors by the HR Department in the Shenandoah Go App.)
Under FERPA, Shenandoah must have permission from its students (or a parent if the student is not at least 18) to disclose any of their “education records” (which may include medical information about the student) without the student’s written consent, unless disclosure is permitted without such consent pursuant to a listed exception.
Shenandoah’s non-discrimination policy provides that the university shall not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, veteran’s status or on any other basis protected under applicable law.
The ADA is relevant to pandemic preparation in at least three major ways. First, the ADA regulates employers’ disability-related inquiries and medical examinations for all applicants and employees, including those who do not have ADA disabilities. Second, the ADA prohibits covered employers from excluding individuals with disabilities from the workplace for health or safety reasons unless they pose a “direct threat” (i.e. a significant risk of substantial harm even with reasonable accommodation). Third, the ADA requires reasonable accommodations for individuals with disabilities (absent undue hardship).
During the pandemic, the Equal Employment Opportunity Commission (EEOC) has concluded that the type of inquiries Shenandoah is making in the Shenandoah Go symptom checker do not constitute “disability-related inquiries” prohibited under the ADA during a pandemic. They are, therefore, not only legally permissible, but also the type of employer screening currently required under the Final Permanent Standard (FPS) recently promulgated by the Virginia Department of Labor and Industry . Under the FS, “Employers shall develop and implement policies and procedures for employees to report when they are experiencing signs or symptoms consistent with COVID-19, and no alternative diagnosis has been made (e.g., tested positive for influenza).”
The ADA requires employers to store any and all medical information they receive about a particular employee in a medical information file that is separate from the employee’s personnel file, thus limiting access to this confidential information. An employer may store all medical information related to COVID-19 in existing medical files. This includes an employee’s statement that he has the disease or suspects he has the disease, or the employer’s notes or other documentation from questioning an employee about signs or symptoms.
The select members of the Wilkins Wellness Center and SU’s HR Department who will initially access information from the Symptom Check understand their obligations under the university’s non-discrimination policy and relevant federal and state law, and will comply with those obligations.”
Shenandoah Go is a custom app that was developed by Full Measure exclusively for Shenandoah University. Full Measure will only have access to data in the app for the purposes of assisting SU in improving the functionality of the app.
Updated August 2021