We’re All Pledging To Keep Shenandoah Safe This Fall, And One Of The BIG Ways We’re Doing That Is With Our NEW Shenandoah Go App!
You’ll log your symptoms into this app EVERY DAY, beginning 14 days before you return to campus.
Here’s all you need to do:
Download the app. It’s called Shenandoah Go- Create an account. Use your SU email address to create your account.
- This one’s important: Approve push notifications.
- Update your profile.
- Remember to enter your symptoms every day
Step-by-step App Instructions App Support
With Shenandoah Go, We Can ALL Keep Shenandoah Safe.
Shenandoah Go FAQs
What’s Shenandoah Go?
This year we’re tracking our symptoms in the Shenandoah Go app EVERY DAY.
Who will be able to see my symptomatology data?
It will only be available to university health care personnel, so that they can assist you, if necessary.
Will I have to do my check on days that I’m not coming to campus?
Yes. We require that all students, faculty and staff, regardless of where they are, log their symptoms. You will also need to log your symptoms on weekends and over holidays to not only provide consistency in your health information, but to also keep your personal streak of logging in your info alive! (Unbroken, semester-long streaks can earn you prizes!)
What is a streak?
For each day you complete your symptom check your streak will go up by one. If you ever skip your symptom check for a full day, your streak will go down to zero. Streaks will launch August 10, the day everyone starts using the app. Unbroken, semester-long streaks will earn you recognition and prizes!
Will I have to do my symptom check if I am a fully online student, faculty, or staff?
No.
Where will I have to show my mobile pass?
Mobile passes will need to be shown to enter dining locations, classes, athletic practice, certain campus buildings, in-person events, and more. If you are trying to access any of these locations before you have completed your symptom check, you will not have a pass to show yet. You will have to complete your check to get a pass before you can enter.
What if I get a red pass?
If you have any COVID-19 symptoms, you will receive a red pass. If you have a red pass, you should not come to campus. Residential students should stay in their room. If you are able to, you may attend virtual meetings and classes.
You will be contacted by a Shenandoah University health care professional to review your symptomatology. Depending on your conversation, they may change your pass to green, suggest a COVID-19 test, suggest that you continue to operate remotely, or more.
If you need to remain remote, the app will notify dining services that meals must be delivered to you or if you are off-campus you can arrange for meal pickup.
What does a yellow pass mean?
You will receive a yellow pass if you have potentially been exposed to someone with COVID-19. A Shenandoah University health care professional will reach out to you to gauge your exposure level. They may recommend a COVID test or they may change your pass to green.
What does a blue pass mean?
A blue pass means that you are in quarantine/isolation. The wellness center will alert you if you will have a blue pass.
Once you have a blue pass, you should continue to complete your symptom check each day but you cannot get any other pass color until the wellness center takes you out of quarantine/isolation.
What if I forget to submit my symptom track?
Until you complete your symptom check, you will not have a campus pass, meaning you do not have access to in-person classes or meetings, dining locations, and any congregate settings. If you fail to complete your check by the end of the day you will face Shenandoah Code of Conduct penalties.
You will receive notifications from the app to remind you to fill out your symptom check each morning. If you haven’t completed your symptom check by the afternoon, you will receive a phone call to remind you. If you go a full day without submitting, your completion streak will reset to zero.
Is doing the daily symptom track mandatory?
Yes. All Shenandoah community members must sign the SU Pledge in the signup process for the app, and part of the pledge is to monitor your symptoms of COVID-19 and report them in the Shenandoah Go app.
What if I develop symptoms after I submit my symptom tracker?
You can resubmit your symptom check if you develop symptoms. Depending on your symptom check answers, you may receive a red pass instead of a green pass.
What if I don’t have a smartphone?
If you do not have a smartphone, please fill out this Google Form.
What if I’m having trouble using the app?
Contact the IC helpdesk at helpdesk@su.edu or 540-665-5555.
What are the device requirements for Shenandoah Go?
Requires iOS 13.0 or later and Android 5.0 or later
Privacy Matters For The Shenandoah Go App
Shenandoah understands that questions we are asking in our Daily Symptom Check will require you to provide us with information about your medical condition that is sensitive, and that you may not feel comfortable disclosing. We want you to be aware, however, that Shenandoah is doing this daily screening simply to do its part in identifying community members who may have COVID-19 (or another communicable disease) so we can assist the symptomatic member in seeking medical attention, and protect other members of our community by reducing the potential spread of the disease.
If you are a student, the information you submit will be accessed only by staff in the Wilkins Wellness Center, and any education records generated will be subject to, and protected under, the Family Educational Rights and Privacy Act (FERPA). In addition, Shenandoah will not use the information you provide to discriminate against you consistent with the university’s non-discrimination policy and the Americans with Disabilities Act (ADA).
If you are an employee or visitor, the information you submit will be accessed only by designated members in our Human Resources Department. In addition, Shenandoah will not use the information you provide to discriminate against you consistent with the university’s non-discrimination policy, the ADA and Virginia law. (The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is not applicable to information collected by Shenandoah University in the Shenandoah Go App.)
Under FERPA, Shenandoah must have permission from its students (or a parent if the student is not at least 18) to disclose any of their “education records” (which may include medical information about the student) without the student’s written consent, unless disclosure is permitted without such consent pursuant to a listed exception.
Shenandoah’s non-discrimination policy provides that the university shall not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, veteran’s status or on any other basis protected under applicable law.
The ADA is relevant to pandemic preparation in at least three major ways. First, the ADA regulates employers’ disability-related inquiries and medical examinations for all applicants and employees, including those who do not have ADA disabilities. Second, the ADA prohibits covered employers from excluding individuals with disabilities from the workplace for health or safety reasons unless they pose a “direct threat” (i.e. a significant risk of substantial harm even with reasonable accommodation). Third, the ADA requires reasonable accommodations for individuals with disabilities (absent undue hardship).
During the pandemic, the Equal Employment Opportunity Commission (EEOC) has concluded that the type of inquiries Shenandoah is making in the Shenandoah Go symptom checker do not constitute “disability-related inquiries” prohibited under the ADA during a pandemic. They are, therefore, not only legally permissible, but also the type of employer screening currently required under Governor Northam’s Executive Order No. 67 (Phase 3) and a Emergency Temporary Standard (ETS) recently promulgated by the Virginia Department of Labor and Industry in accordance with Governor Northam’s Executive Order No. 63 (Requiring Face Coverings to Be Worn Inside Buildings). Under the ETS, “Employers shall develop and implement policies and procedures for employees to report when they are experiencing symptoms consistent with COVID-19, and no alternative diagnosis has been made (e.g., tested positive for influenza).”
The ADA requires employers to store any and all medical information they receive about a particular employee in a medical information file that is separate from the employee’s personnel file, thus limiting access to this confidential information. An employer may store all medical information related to COVID-19 in existing medical files. This includes an employee’s statement that he has the disease or suspects he has the disease, or the employer’s notes or other documentation from questioning an employee about symptoms.
The select members of the Wilkins Wellness Center and SU’s HR Department who will have access to information from the Daily Symptom Check understand their obligations under the university’s non-discrimination policy and relevant federal and state law, and will comply with those obligations.”
We are finalizing our university privacy policy for Shenandoah Go. Full Measure will only have access to data in the app for the purposes of assisting SU in improving the functionality of the app.