Shenandoah Go App Support

What To Do If You’re Having App Trouble

Do you have a clipboard icon at the top of your screen? Tap it to complete your profile!

For all app issues, first try going to the menu in the top left corner of your screen, click tasks, and update your profile.

I need to reset my password

1. Select “Forgot Password?” at the sign in screen
2. Enter your username (email)
3. Select “Reset Password”
4. Check your email for an email with the subject “Reset password instructions” from noreply@su.edu and follow the steps provided to reset your email
5. Once you are in the app, go to the menu in the top left corner of your screen, click tasks, and update your profile

I need to change my app account email address

If you originally set-up your app account with a non su.edu email address:

1. Go to the menu in the top left corner of your app screen
2. Click “Preferences”
3. Change your email address in the email address field to your su.edu email address
4. This process is automatic. Once the email address is changed it is automatically updated. There is NO save button.
   NOTE: this process does NOT change your username. It will remain the same.

I have a white screen

• If you are able to, try going to the menu in the top left corner of your screen, click tasks, and update your profile. If that doesn’t work;
• Try logging out and logging in. If that doesn’t work;
• Try uninstalling and reinstalling the app. If that doesn’t work;
• Submit the form below.

What if I’m still having trouble using the app?

Contact the IC helpdesk at helpdesk@su.edu or 540-665-5555 or submit the form below.