We are regularly adding to and updating these COVID-19 FAQs. If you have questions that are not answered here, please reach out to email@example.com.
Will classes be in-person?
We are creating a flexible plan for learning, called ShenFlex, in which each course is designed so that the instructor and the students have flexibility in participating face-to-face and/or online as needed. Classes are typically structured with a face-to-face core and additional online elements, but students will be able to participate fully online if needed, ensuring flexibility and continuity regardless of any disruptions the fall may bring.
What measures are being taken to make in-person classes safe?
We are committed to the highest standards of safety in our face-to-face interactions, and so Shenandoah has already completed a thorough re-classification of all of its classrooms and labs across all campuses. Maximum capacities for each classroom have been lowered and spaces have been reconfigured to ensure compliance with CDC guidelines on social distancing, and cleaning protocols are being put in place. Although we are still finalizing preparations for our more than 150 classrooms and academic spaces, we are looking at plans that allow for students (and faculty) to be physically distanced while seated. We’re also exploring methods to maintain 6-foot distancing within performance spaces. We are also working on introducing additional classroom space, repurposing existing space as classrooms, and looking into adding outdoor classroom space.
Students, faculty and staff must wear masks/face coverings in all indoor spaces, unless they are in their private space, such as a residence hall room or an individual office.
When will fall classes start?
Fall semester classes are set to begin on Monday, Aug. 24.
Are my practicums and clinicals still happening?
Clinical placements and other experiential components are being evaluated by the appropriate schools.
When will breaks happen during fall semester?
We will not observe Labor Day or fall break this semester, limiting travel to and from our region and allowing everyone to focus on academics while we have use of outside facilities. Our Thanksgiving break will be a full week long, running from Monday, Nov. 23 through Friday, Nov. 27, to give members of our community extended time with their families. Classes will resume on Monday, Nov. 30, and end on Friday, Dec. 4; we have added a reading day on Monday, Dec. 7, to help students prepare for final exams, which will begin as scheduled on Tuesday, Dec. 8. The semester will conclude as scheduled on Saturday, Dec. 12.
Can I continue to learn online?
In ShenFlex students will be able to participate fully online if needed, ensuring flexibility and continuity regardless of any disruptions the fall may bring.
Our Just Keep Learning Plan continues to serve as an immensely important resource.
What if I can’t get online?
Some cable companies (like Comcast) are offering free internet service. Xfinity is also offering access to its hotspots for free, even if a student is not a customer. Students can search for hotspots near them.
If you don’t have internet service, inform a faculty member. Assignments created in Canvas can be accessed on your smartphones and faculty are focusing on creating mobile-device-friendly content. Keep your faculty informed of any online difficulties.
Students who have no internet or weak internet can always call into a Zoom meeting via their phone. They will then get the audio portion of the class.
How do I take exams online?
Quiz and exam format may vary by course. Your instructor will work with you to make reasonable accommodations to meet the unique needs introduced by online learning.
Can I still access tutoring services online?
Tutoring is being provided online via Zoom and Google Hangouts. Students can continue to sign up for tutoring the way they always have, using TutorTrac at star.su.edu. Once they book an appointment, the tutor will contact them with information about how they will connect.
For any student who would like help and academic support, academic coaches are on hand via Zoom, Google Hangouts and phone to provide assistance in multiple ways. The coaches can connect you with resources such as tutoring and writing assistance, help you find answers to questions, work with you to balance out assignment load or just simply talk through the changes in course organization to help you, if you’re feeling a bit overwhelmed.
Can I meet with someone about my resume, cover letter, job search, or interview skills online?
Yes. The Career Services staff can meet with students virtually through Google Hangouts or a phone call. Students can book an appointment through sucareer.youcanbook.me and pick a time that works best for their schedule.
The COVID-19 pandemic has had an impact on my (or my family’s) financial situation. How do I request help covering my expenses?
Please fill out the Emergency Financial Assistance Application.
Are admissions visits in-person?
We’re starting to schedule in-person campus visits. The total number of visitors in each group will be limited to 10 or fewer. Appropriate social distancing, mandatory face coverings and other precautionary measures will be observed at all times.
Are Summer Orientations in-person?
We are planning to have in-person orientations in June and have added more dates in July. We are also planning to have a virtual orientation just in case we have to postpone a face-to-face orientation.
I am not able to take the SATs or ACTs due to COVID-19 closures. How will not having test scores affect me?
Shenandoah is no longer requiring its fall and spring 2020 applicants, along with its fall 2021 applicants, to submit SAT or ACT test scores in order to gain admission. This is due to the challenges presented by the coronavirus. If the university already has a student’s high school transcript, officials will move forward in reviewing the application holistically and will make a decision based upon what has been provided.
Students who have not yet sent in their transcript should request that it be sent electronically to the admissions office. If a student’s school counseling office is not able to do that right now, the university asks that students please contact their Shenandoah admissions counselor, whose information is available at https://www.su.edu/admissions.
How do I contact admissions with questions?
Call us at 540-665-4581, text us at 540-592-4518, or email us at firstname.lastname@example.org.
Is the university open?
While Shenandoah is officially still open and operating, the institution is largely operating remotely until July. Please remember to practice social distancing at all times.
Is the mailroom open?
Beginning Monday, June 8, Campus Mail is open Monday thru Friday, 9 a.m. to noon. If you have any questions please contact Zoe Vaughan at 540/665-4522 or email at email@example.com. The delivery of mail to offices and other campuses will not resume at this time.
Students, please note that many packages are still arriving to Campus Mail. Please complete this form to have your mail forwarded. Not all packages can be forwarded, so it is imperative to pay attention to the address your packages are being shipped to.
How can I utilize the library or access its online resources?
The university library has an extensive online collection of resources to support student research and study. It provides more than 300,000 academic e-books, 65,000+ e-journals and dozens of online databases to the academic community. Some of its specialized online streaming content includes the Naxos Music Library, Academic Films on Demand and Feature Films for Education. These and many other resources are available to you from off-campus.
Is the Child Care Center still open?
The Child Care Center is operating Monday through Friday from 7:45 a.m. through 5:30 p.m. with limited capacity.
Is it required to live on campus?
Our first and second year live-on-campus requirement is lifted for the academic year 2020-21. We support all students and families in making their own decisions about living on campus this coming year. If you have signed up for housing this year but would like to move off campus, please contact residence life at firstname.lastname@example.org immediately so it can make changes to your housing assignment. There will be no penalties for changing your housing contract. If you have any other needs or concerns, you are welcome to contact email@example.com or J. Santiago, director of residence life, at firstname.lastname@example.org.
When is Move-In Day?
A staggered move-in is set to start on Aug. 18.
What are you doing to make residential students safe?
We are exploring options to increase available rooms for residential students to allow for more singles for those who have health conditions or prefer their own space. The new houses in the Village will be ready when students arrive to meet the demand for on-campus apartments for juniors and seniors. We are renovating additional rooms on the East Campus Commons site and are having conversations with hotels in the area about offering space for residential students in the event that we need more single rooms with private baths or quarantine areas.
Are the residence halls getting disinfected/deep cleaned?
The main campus of the university has undergone — and will continue to undergo — cleaning measures that meet CDC guidelines, and hundreds of sanitized areas are marked with blue tags (every site with a tag has received a specific cleaning by staff and an inspection by Environmental Services leadership). All of our residential rooms are being deep cleaned and disinfected over the summer. Other campus locations will receive similar treatment in coming weeks. Even prior to the pandemic, Shenandoah’s routine cleaning met or exceeded CDC recommendations for disinfection. We are also increasing hand sanitizer stations throughout campus, especially in high-traffic areas, and plexiglass barriers are being erected in a number of dense spaces.
How do I forward mail already shipped to my school mailbox?
Please contact Campus Mail at 540-665-4522 or email@example.com. Campus Mail is operating with limited hours on main campus but is happy to get your packages back to you as soon as possible. Its hours are Wednesdays from 9 a.m. to noon, and every other Friday (payroll weeks) from 9 a.m. to noon.
Who can I contact about Residence Life questions?
Contact firstname.lastname@example.org if you have questions.
What will happen with Hornet Athletics this fall?
As an NCAA Division III institution and a member of the Old Dominion Athletic Conference (ODAC), Shenandoah is engaged in active planning with the ODAC leadership on a return-to-play for intercollegiate athletics. Student-athlete health and safety is our primary concern and we are committed to the resumption of intercollegiate athletics as soon as the NCAA, the ODAC, and the university administration deems it is feasible.
What are the symptoms of COVID-19?
According to the Centers for Disease Control and Prevention, the following symptoms may appear 2-14 days after exposure: fever, cough and shortness of breath.
How can I try to reduce the spread of the virus?
Those who are not ill can also practice good hygiene as this virus spreads easily, and those with compromised immune systems are at a higher risk of infection. Please:
- Wash your hands regularly with soap and water, for at least 20 seconds. Use an alcohol-based hand sanitizer only when soap and water are not available.
- Maintain social distancing. Keep a safe, 1-meter (6 to 10-foot) distance from others when congregating in spaces.
- Wear masks/face coverings in all indoor spaces, unless you are in your private space, such as a residence hall room or an individual office.
- Stop handshaking – use other non-contact methods of greeting.
- Clean hands at the door and schedule regular hand washing reminders by email.
- Use videoconferencing for meetings when possible.
- When it’s not possible to meet remotely, hold meetings in open, well-ventilated spaces.
- Create habits and reminders to avoid touching your face, especially your eyes, nose and mouth, with unwashed hands.
- Cover coughs and sneezes with a tissue or an elbow, and wash your hands (or use hand sanitizer) after disposing of used tissues.
- Disinfect surfaces like doorknobs, tables, desks, and handrails regularly.
- Limit food sharing.
- Increase ventilation by opening windows or adjusting air conditioning.
- Stay home and contact a medical care provider if you feel unwell.
What should I do if I feel sick?
We ask that if you are sick, please stay home until you are well and no longer exhibiting symptoms. Continue to be mindful of your health. Contact a medical care professional if necessary. Wash your hands with soap and water often, sneeze into your arm or a tissue, and maintain social distancing.
Why is social/physical distancing important?
Social distancing is vital to stopping the spread of the coronavirus. It is hard to feel the need to quarantine when you feel healthy, but resisting the urge to hang out with friends and go to public places could save lives.
Is the Counseling Center open?
Yes. The Counseling Center has initiated new practices during this time to provide care to more students at Shenandoah. The center may use other critical response personnel, in addition to the practicing therapists on staff, to assess needs and provide support to students.
All appointments are being conducted through video conferencing to promote the best health and safety practices for both staff and students.The Counseling Center can be reached at email@example.com or 540-665-4752.
Is being stressed a normal feeling?
With all the recent developments and unexpected news regarding COVID-19, it is understandable to experience anxiety, stress and sadness, especially while we respond to these experiences out of our control.
The Wilkins Wellness Center and Counseling Center are committed to providing support to our students. We encourage everyone to increase their self-care practices in order to promote personal wellness, especially as it requires social distancing to help contain the virus.
But this does not mean isolation. This can include chatting with friends you’d normally see in person, but now via FaceTime or Snapchat, by playing games online and/or connecting in as many ways as possible while observing social distancing recommendations. Give yourself permission to feel whatever emotion you’re experiencing during this extraordinary and unprecedented time. Please see our list of resources in order to help manage any increased stress you experience.