At This Time, There Are No Confirmed Reports Of COVID-19 Among Shenandoah University students, faculty and staff.
We are regularly adding to and updating these COVID-19 FAQs. If you have questions that are not answered here, please reach out to email@example.com.
Is Shenandoah going all online for the rest of the semester?
In accordance with the CDC’s recommendation that Institutions of Higher Education do their part to slow the spread of COVID-19 and protect vulnerable students, staff and faculty to help ensure a safe and healthy learning environment, all Spring 2020 semester classes will continue to be held online during their normal scheduled time until the end of the semester, May 15.
Will Shenandoah still be online for the Summer I session starting May 26?
Due to the restrictions in Virginia through June 10, Summer I classes will be online. However, clinical placements and other experiential components are being evaluated on a case-by-case basis and may follow a different timeline.
How do I prepare for online learning?
Our Just Keep Learning Plan continues to serve as an immensely important resource.
What if I can’t get online?
Some cable companies (like Comcast) are offering free internet service. Xfinity is also offering access to its hotspots for free, even if a student is not a customer. Students can search for hotspots near them.
If you don’t have internet service, inform a faculty member. Assignments created in Canvas can be accessed on your smartphones and faculty are focusing on creating mobile-device-friendly content. Keep your faculty informed of any online difficulties.
Students who have no internet or weak internet can always call into a Zoom meeting via their phone. They will then get the audio portion of the class.
How will we take exams?
Quizzes and exams will continue as planned. Quiz and exam format may vary by course. Your instructor will work with you to make reasonable accommodations to meet the unique needs introduced by online learning.
Are my practicums and clinicals still happening?
Be on the lookout for updates from your program regarding practicums and clinicals.
How will I continue my lab work?
Faculty are working to ensure that you are able to complete the lab component of your courses. Online solutions may vary by course and may depend on how long delivery remains fully online.
How do I finish projects I can’t complete at home?
Don’t worry! Communicate your situation with your instructor. They will provide guidance on how you can complete your assignments.
Do we have to sign up for online courses?
No. Your existing registration for this semester covers the online delivery of your current classes during the spring semester.
What should students currently student-teaching do?
Please contact the School of Education and Leadership with information on how to proceed.
Do I still have to “go” to classes at the time they are held?
In most cases, yes — classes will still be held at their regularly scheduled time. Expect to be online during your usual class time.
Is it optional to sign a waiver and continue to attend class in person?
Currently there is no option for in-person coursework. Following guidance from the CDC and the Virginia Department of Health (VDH), we are taking these measures to ensure the health and safety of Shenandoah students and the broader community.
Will student advising and registration continue?
Yes. Advising and registration for summer and fall classes will continue but will be done online.
Can I still access tutoring services?
Tutoring will be provided online via Zoom and Google Hangouts. Students will continue to sign up for tutoring the way they always have, using TutorTrac at star.su.edu. Once they book an appointment, the tutor will contact them with information about how they will connect.
For any student who would like help and academic support, academic coaches are on hand via Zoom, Google Hangouts and phone to provide assistance in multiple ways. The coaches can connect you with resources such as tutoring and writing assistance, help you find answers to questions, work with you to balance out assignment load or just simply talk through the changes in course organization to help students who may be feeling a bit overwhelmed.
Can I still meet with someone about my resume, cover letter, job search, or interview skills?
Yes. The Career Services staff can meet with students virtually through Google Hangouts or a phone call. Students can book an appointment through sucareer.youcanbook.me and pick a time that works best for their schedule.
What should I do about returning rental textbooks?
Everyone who has rented books will receive shipping labels to return rental texts to the bookstore at no cost to them. These shipping labels will be delivered digitally through an email (sent to the email address the students and/or parents provided when setting up their rental accounts). It will be important for students to monitor those email addresses regularly to ensure that they receive those shipping labels when they go out. There will be an extended grace period to accommodate customers, to give adequate time for returns, and to help avoid non-return charges to collateral cards.
View the Bookstore’s FAQs.
Will the university move to a pass/fail grade scale?
Shenandoah University is adopting a Pass/No Credit grading policy for the Spring 2020 academic semester.
In light of the disruption due to the coronavirus pandemic (COVID-19), faculty will record traditional letter grades, but students will receive either a “P” (Pass) grade or “CN” (COVID-19 No Grade) notation on their transcripts. Students who receive a “P” will receive full course credit. Students who receive a “CN” will not receive course credit. “P” and “CN” grades do not carry grade points and will not affect GPA. The grade cutoff for a “P” will be “D” for undergraduate classes and “C” for graduate classes.
Students who want their “P” grade to be converted to a letter grade can make a request to the registrar’s office by June 1. The letter grade will carry grade points and will be calculated into the GPA. Students can choose for which classes they wish to have a letter grade. In addition, the withdrawal deadline will be delayed two weeks to April 22, 2020.
What is I still want a letter grade?
Requests for letter grades can be made using a form, which will be sent to you later in the term. Faculty will continue recording your grades in the traditional way, and then you will be able to choose whether you would like any of your letter grades to be shown on your transcript. The default grades will be P/CN. If you choose to have those grades, you do not need to take any action.
Will I be able to pick and choose which courses can be converted to letter grades?
Yes, students will be able to select the courses for which letter grades will show. It could be for one class, two classes, all classes, etc.
How will I request to have letter grades show on my transcript?
There will be a Google form available later in the term (and on this area of the website) for you to complete if you would like to receive standard letter grades for your courses. You may view your grades in Canvas before you make your decision. The deadline to submit this form is June 1st.
What if I change my mind after June 1st about having my letter grades show?
Students are encouraged to talk with their advisors in order to meet the deadline of June 1st for showing letter grades on their transcripts. Graduate school application and licensure are situations to consider with your advisor.
What about the grading policies within each school? Do those policies still apply?
This emergency policy supersedes existing policies in all schools for this semester only.
Does this policy apply to Nursing, Health Professions, or Pharmacy programs?
This policy applies to all schools since it is a university policy. Students are encouraged to communicate with their advisors to see how their grades being P vs. letter grades could affect things later on, including licensure. For this semester, P grades will count as passing and toward progression, but if students really earned D grades (C for graduate programs) and may not have grasped material, that is important to discuss with advisors so that students are in the best possible position for successful completion of their programs.
Does this policy apply to School of Education and Leadership students?
Educator licensure programs do not have the flexibility to permit Pass/NC grades. Per national accreditation and Virginia Office of Education requirements, students in educator licensure programs must have letter grades recorded on their transcripts for all courses leading to licensure. Because letter grades are required for Virginia licensure verification and accreditation, all educator licensure students will need to submit a Letter Grade Request Form to the registrar to have letter grades recorded on transcripts for Spring 2020 coursework. Additional email guidance will be sent out soon when the Letter Grade Request Form is available from the registrar’s office.
Additional information for undergraduate School of Education and Leadership students
Depending on your program some general education courses you take may not be part of those required for licensure. Courses in Education and the content areas you will teach are definitely courses required for licensure and need letter grades. Courses you will use toward meeting degree requirements but not licensure requirements could have P/NC grades. Double check with your program advisor or Dr. Bowser (firstname.lastname@example.org) if you are uncertain which courses are needed to fulfill licensure requirements.
The existing policy is that students had to earn a C or better in a class that was required to move forward in their major. Is that waived this semester?
The new grading plan for this semester will supersede the existing requirements. So, if students get a P grade in their class for Spring 2020, they will be able to progress within their major the same as if they earned a C or better.
What if I earn a grade lower than the normal required grade to move forward in my program?
Students who earn a letter grade below the usual level required for progression will be permitted to move forward with a P, but they are strongly encouraged to talk with their faculty about areas in which they might need to strengthen their skills and knowledge to be successful in the remainder of the program.
What if my program has external accreditation rules?
The Spring 2020 grading change allows internal grade requirements to be superseded by the P/CN policy. For example, some programs require that students earn a C or C- in a prerequisite to progress to the follow-on course. In these cases, students earning a P will be allowed to progress. If the instructor feels that a student earning a P is not prepared to be successful in the follow-on course(s), they may advise the student to retake the course or offer targeted remediation to address areas of concern. However, the student may progress in any event.
External requirements, however, are beyond our control. If the requirement is imposed by the accrediting body and has not been relaxed for the extraordinary circumstances being faced by most institutions this semester, students will need to request letter grades for those courses using the Request for a Letter Grade Form.
Students should check with their advisor if they are enrolled in a program with external accreditation rules or if they are unsure.
I am currently taking a class to grade replace an F. If I receive a P and choose to keep a P, will the F that I was “grade replacing” still count toward my GPA? Or would that class now not count toward my GPA at all?
In this case, the P grade would knock the F out of the GPA. It won’t add points to the GPA by itself, but it will cancel the negative impact caused by the F grade in the previous semester.
Does this apply to Spring 2020 classes that have already been graded, i.e., classes that are half a semester long and were conducted from the start of school until early March?
Classes that have already ended and been graded are complete. Those grades will remain on the transcript. This emergency grading policy is for classes currently occurring.
Since my recital has been cancelled I am completing the PMP (Personal Musicianship Project). My studio teacher and I have agreed on the grading criteria for my project, will I get a letter grade or the P/CN?
Faculty will record traditional letter grades, but you will receive either a “P” (Pass) grade or “CN” (COVID-19 No Grade) notation on your transcript. Students who want their “P” grade to be converted to a letter grade can make a request to the registrar’s office by June 1.
How does this affect me as a current or future student in a graduate program?
The School of Health Professions, School of Nursing, and School of Pharmacy will accept “P” grades for prerequisite course requirements taken during the Spring 2020 semester at Shenandoah University. This applies to students applying through traditional, early assurance and/or articulation agreement pathways. Students who are considering applying to graduate health professions programs should be aware that other universities may still require the letter grade for prerequisite courses.
How am I going to take my conservatory classes online?
Direct your questions to your instructor who can help clarify. Conservatory faculty are working hard to make plans for your classes.
How will conservatory classes like piano class be done online?
Faculty members are aware of your need to experience the interactive component of a Class Piano course. At present, Class Piano faculty are preparing instructional videos and corresponding assignments with appropriate course content to preserve the pace of learning in each class. In some cases, students may not have access to a piano or keyboard and appropriate accommodations will be made on a case-by-case basis.
Please check your Canvas portal regularly for updates to the schedule.
How will classes like ear training be done online?
Students will attend classes online, where they will receive instructional videos, recommended exercises for sight-reading practice, and sound files for transcription. For attendance, students will upload transcription PDFs and links to sight-reading videos through Canvas after each class meeting.
Bi-weekly sight-singing assessments and weekly transcription assignments should proceed as normally scheduled, only students will use Canvas to upload links to videos of their sight singing and submit PDFs of their assignments.
What should I do about my student recital that was cancelled?
Shenandoah Conservatory is offering Personal Musicianship Projects as a unique alternative to student recitals for conservatory students enrolled in bachelor’s, master’s and doctoral programs who are unable to complete their recital because of Shenandoah University’s current closure due the COVID-19 pandemic.
Personal Musicianship Projects are a new framework that gives students and their studio teachers exceptional flexibility regarding the student’s final project this semester. It also honors all aspects of a student’s current circumstance, honors the student-studio teacher relationship and work, and respects students potential within the context of their unique circumstance.
How am I supposed to take a dance class online?
Faculty members are aware of your need to remain engaged creatively as well as maintain conditioning. Faculty are currently researching best practices and will communicate creative ideas to you in the coming days.
How will we have applied lessons online?
Lessons will continue online via Zoom or Skype. Your applied lesson faculty will provide the same expertise in the online setting as they would in the classroom. During this time of transition, lesson content may vary, but your instructors hold your concerns and technical proficiency at the forefront as they navigate this new territory. Online lessons are common and can be a great career or secondary source of income for performers. This is an opportunity for students to explore a potential career option and learn more about the technology and pedagogy involved.
Will I receive a refund for my room and board?
Shenandoah University will prorate the residential room and board and commuter meal plans for the spring semester. A credit will appear on your student account and will be used to offset any outstanding balance. You will receive notice when your account has been adjusted and can be viewed on Hornet Hub. If this adjustment results in a credit balance, you will receive additional information concerning your options.
Will I receive a refund for my parking permit?
Credits may be issued depending on when the permit was purchased. Please email email@example.com to request more information.
The COVID-19 pandemic has had an impact on my (or my family’s) financial situation. How do I request help covering my expenses?
Please fill out the Emergency Financial Assistance Application.
Will commencement & hooding ceremonies be canceled?
Shenandoah’s commencement date, May 16, falls outside the window during which the CDC has restricted large gatherings, but that guidance may change. As a result, we are not making a decision about graduation yet, but expect to do so by April 13. Please know that whatever the circumstances, we WILL find a way to celebrate the Class of 2020.
Will I still receive my cap and gown?
We do not yet know how or when, but one way or another you will get your cap and gown.
Are events being postponed or canceled?
Out of an abundance of care, Shenandoah University has suspended or postponed all events on campus, regardless of size, through May to help contain the spread of COVID-19. If you have a scheduled event during this time, a staff member will work with you to reschedule your event at some point in the future.
What about international travel for GEL and GCP trips?
Will performances be canceled?
Please visit Conservatory Performs Coronavirus FAQs for the most up-to-date information on cancellations, rescheduling and refunds. We will be reaching out to current ticket holders for the affected performances to process any necessary exchanges, refunds or credits. At this time, the Box Office is minimally staffed and we appreciate your patience as we work diligently to help all patrons who need assistance. We will return all phone messages and email requests in the order in which they were received.
Will athletic events and practices be canceled?
The Department of Intercollegiate Athletics will cancel the remainder of the university’s spring sports calendar. Coaches and staff will be accessible by email and phone. Although we will not be on the fields, the tennis courts and the golf course this spring, we intend to be fully engaged with our student-athletes. Please continue to follow us on our social media channels and on www.suhornets.com for features on student-athletes and teams, the Hall of Fame class for the coming year, and other athletic department announcements.
Will admissions visits be canceled?
In-person admission events and visits to the Shenandoah University campus are suspended and are moving to a virtual format. Registrants should check their email for details as we get closer to their event. We are ready to help families reschedule visits that have been previously confirmed. We will be in touch soon with Virtual SU Visit details as well as SU Webinar details for previously scheduled open house events!
I am not able to take the SATs or ACTs due to COVID-19 closures. How will not having test scores affect me?
Shenandoah is no longer requiring its fall and spring 2020 applicants, along with its fall 2021 applicants, to submit SAT or ACT test scores in order to gain admission. This is due to the challenges presented by the coronavirus. If the university already has a student’s high school transcript, officials will move forward in reviewing the application holistically and will make a decision based upon what has been provided.
Students who have not yet sent in their transcript should request that it be sent electronically to the admissions office. If a student’s school counseling office is not able to do that right now, the university asks that students please contact their Shenandoah admissions counselor, whose information is available at https://www.su.edu/admissions.
How do I contact admissions with questions?
Call us at 540-665-4581, text us at 540-592-4518, or email us at firstname.lastname@example.org.
When is the freshman deposit deadline?
To allow prospective students additional time to get to know Shenandoah and make a decision, we are extending our deadline to receive enrollment deposits from May 1 to June 1.
Is the university open?
While Shenandoah is officially still open and operating, the institution will operate entirely remotely and we continue to encourage everyone to remain off campus. Starting Saturday, March 21, only faculty and staff who need specific access to their materials, office, etc., may enter campus buildings. Please remember to practice social distancing at all times.
Is the mailroom open?
Campus Mail will now only be open on Wednesday from 9 am-12 pm and Payroll Fridays from 9 am-12 pm. Please try to not have packages mailed to campus unless it is an urgent need. If you have any questions please contact Zoe Vaughan at 540-665-4522 or email at email@example.com.
Students, please note that many of you have packages arriving at campus mail still. Please make sure you are changing your address to where you are and NOT shipping it to Shenandoah University.
How can I utilize the library or access online resources?
The university library has an extensive online collection of resources to support student research and study. It provides more than 300,000 academic e-books, 65,000+ e-journals and dozens of online databases to the academic community. Some of its specialized online streaming content includes the Naxos Music Library, Academic Films on Demand and Feature Films for Education. These and many other resources are available to you from off-campus.
Is the Child Care Center still open?
No, the Child Care Center is closed until further notice.
Is the Cools Spring River campus still open?
No, the Shenandoah River Campus at Cool Spring Battlefield is closed.
How much will I be paid, if I can’t work remotely?
Students who are unable to work remotely will automatically be compensated for:
- Pay period March 16 through March 29 paid April 9, student employees will earn 7 hours per week
Pay period March 30 through April 12 paid April 24, student employees will earn 5 hours per week
Pay period April 13 through April 26 paid May 8, student employees will earn 3 hours per week
Will all students receive these payments?
These paid work hours will only apply to student employees who are currently on SU’s payroll and have not exceeded their allocated student employment funds.
Student employees currently on Shenandoah’s payroll are defined as those who logged hours from February 17, 2020 through March 15, 2020.
My student employment job can be done remotely. Can I still work?
Student employees who are able to complete their duties remotely can do so with the approval and supervision of their supervisor. If this applies to you, please log your hours worked as normal.
If you work less than the automatically paid hours per week from March 29-May 8, Payroll will manually add the difference to ensure you are paid for the higher amount of hours.
Supervisors will be required to approve hours for those students who are working remotely under their supervision.
The last pay period you can work this year will be April 27 through May 10 which will be paid on May 22.
If you are a work study student working remotely, you cannot exceed your $2,000 annual award as applicable and cannot exceed 25 hours per week.
How should I log this automatically paid time in HornetHub?
To avoid confusion with actual hours worked and compensation during these weeks, we are asking that you do not log any hours if you are not actually working them.
Payroll will manually add your work hours per week following the end of the pay period and Payroll will automatically approve.
How will I receive my pay check?
Students utilizing direct deposit will continue to receive checks directly into your account on payday. For those who receive paper checks, these will automatically be mailed to your permanent home address on payday.
Can I just continue working at my job on campus if I can’t work remotely?
For the safety of our students and the others with whom they may come into contact, student employees who cannot work remotely will not be eligible to continue working on campus while the University’s operating schedule is modified due to COVID-19.
Who can I talk to about my student employment questions?
If you have questions regarding student employment please contact Student Employment Coordinator Sherry Whitelaw-Gardner at firstname.lastname@example.org for questions on work study, Laura Saville at email@example.com for SEP questions, and Marshell Edney at firstname.lastname@example.org for tutoring.
If you have questions regarding student employee pay please contact our Payroll Office at email@example.com
When can I return to campus to retrieve my belongings?
While Shenandoah is officially still open and operating, the institution will operate entirely remotely and we continue to ask everyone to remain off campus. Residential Life staff are making a plan for your return to campus when we can give the “all clear.” We are getting creative about an organized return or move out. In the meantime, continue to contact firstname.lastname@example.org if you have questions.
How do I forward mail already shipped to my school mailbox?
Please contact the Campus Mail at 540-665-4522 or email@example.com. They are working limited hours on main campus but will be happy to get your packages back to you as soon as possible. The hours are Monday and Wednesday from 9am-12pm. Every other Friday (payroll weeks) from 9am-12pm.
Are RAs expected to stay on campus?
RAs are not expected to stay on campus.
Are the residence halls getting disinfected/deep cleaned?
We are deep cleaning and disinfecting all public areas on campus areas including all classrooms and restrooms, according to CDC recommendations.
Has anyone in the Shenandoah University community been infected with the virus?
There are no confirmed reports of the virus impacting anyone at Shenandoah.
What are the symptoms of COVID-19?
According to the Centers for Disease Control and Prevention, the following symptoms may appear 2-14 days after exposure: fever, cough and shortness of breath.
How can I try to reduce the spread of the virus?
Those who are not ill can also practice good hygiene as this virus spreads easily, and those with compromised immune systems are at a higher risk. Please:
- Wash your hands regularly with soap and water, for at least 20 seconds. Use an alcohol-based hand sanitizer only when soap and water are not available.
- Maintain social distancing. Keep a safe, 1-meter (6 to 10-feet) distance from others when congregating in spaces.
- Stop handshaking – use other non-contact methods of greeting.
- Clean hands at the door and schedule regular hand washing reminders by email.
- Use videoconferencing for meetings when possible.
- When it’s not possible, hold meetings in open, well-ventilated spaces
- Create habits and reminders to avoid touching your face, especially your eyes, nose and mouth, with unwashed hands.
- Cover coughs and sneezes with a tissue or an elbow, and wash your hands (or use hand sanitizer) after disposing of used tissues.
- Disinfect surfaces like doorknobs, tables, desks, and handrails regularly.
- Limit food sharing.
- Increase ventilation by opening windows or adjusting air conditioning.
- Stay home and contact a medical care provider if you feel unwell.
What should I do if I feel sick?
We ask that if you are sick, please stay home until you are well and no longer exhibiting symptoms. Continue to be mindful of your health. Contact a medical care professional if necessary. Wash your hands with soap and water often, sneeze into your arm or a tissue, and maintain social distancing.
Why is Social Distancing Important?
Social Distancing is vital to stop the coronavirus spread. It is hard to feel the need to quarantine when you feel healthy, but resisting the urge to hang out with friends and go to public places could save lives.
Is the counseling center open?
Yes. The Counseling Center will be initiating new practices during this time to provide care to more students at Shenandoah. The center may use other critical response personnel, in addition to the practicing therapists on staff, to assess needs and provide support to students.
All appointments will be provided through video conferencing to promote best health and safety practices for our staff and students.The Counseling Center can be reached at firstname.lastname@example.org or 540-665-4752.
Is being stressed a normal feeling?
With all the recent developments and unexpected news regarding COVID-19, it is understandable to experience anxiety, stress and sadness, especially while we respond to these experiences out of our control.
The Wilkins Wellness Center and Counseling Center are committed to providing support to our students. We encourage everyone to increase their self-care practices in order to promote personal wellness, especially as it requires social distancing to help contain the virus.
But this does not mean isolation. This can include chatting with friends you’d normally see in person, but now via FaceTime, Snapchat, playing games online and/or connecting in as many ways as possible while observing social distancing recommendations. Give yourself permission to feel whatever emotion you’re experiencing during this extraordinary and unprecedented time. Please see our list of resources in order to help manage any increased stress you experience.