November 13 @ 11:00 am - 12:00 pmGet Tickets
Trust is a core competency of leadership that is desperately needed in today’s competitive environment. Many believe it is intangible, unmeasurable and unteachable. Rather, it is a competency that can be understood, learned, and applied; something every leader can measure and improve. Trust is the multiplier in the formula for the achievement of quality / performance excellence. This presentation will define trust, its costs and benefits, the three pillars of personal, relational and organizational trust, and the 13 corresponding behaviors that build high trust. The relationships between trust and the work of leaders will be explored to demonstrate that trust has everything to do with leadership. Attendees will receive free access to trust surveys.
Presenter: Dr. Susan O. Schall
This is a Morning Breakout Session.