Employee Development Day-Customer Service Workshop is from 12 p.m. to 1 p.m. in Room 118, Brandt Student Center. This course reviews the key components of delivering exceptional customer service. Discussion focuses on the impact of good and poor service, the difference between serving customers and serving them well, and best practices in customer service. Facilitated discussion and exercises will focus participants’ attention on personal areas of influence and provide specific tips to improve service interactions with internal and external customers. Feel free to bring your lunch; cookies and coffee will be provided. To register for this workshop, click here. For additional information, contact Kim McDonald, Associate Director Human Resources kmcdonal2@su.edu.