CS 3.13 B Complaint Procedures against the Commission or its Accredited Institutions.
In Compliance
The university makes every effort to comply with SACSCOC policy and federal regulations regarding complaints received by the institution on issues of accreditation or any other issue. The University maintains a record of written complaints made to the institution and directs complaints relating to accreditation to the SACSCOC.
Institutional complaint records are housed in the President’s Office and include all correspondence related to the initial complaints in adherence to applicable university policies. The President’s Office records a description of the nature of the complaint, when it was lodged, individuals responding and the resolution. For complaints registered against the President’s Office, the files records will be housed in the Office of Academic Affairs. At the time this report was submitted, the university had not received any complaints regarding SACSCOC or issues relating to accreditation. A statement regarding this complaint policy and procedure is displayed prominently on the university website under “Accreditation.” Additional links to this page can also be found on the bottom of every university webpage under “Read About Accreditation” and “Filing a Complaint”. (screenshot of page)
The management of student complaints and appeals is decentralized. Academic and grade complaints are handled by the various deans and the associate vice-president for academic affairs, and files relating to those complaints are located in those offices. Student complaints relating to residence/student life are managed by the Director of Residence Life & Student Conduct, with records logged in that office.
Supporting Documentation
Institutional Complaint Policy 2014
Accreditation and Complaint webpage
Accreditation and Complaint webpage screenshot