It is difficult to predict exactly how this situation will evolve over the next few weeks and it’s completely expected and appropriate to experience fear and worry during these uncertain times. There’s a lot happening with adapting to online learning, feeling like you’re missing out on college experiences, and global concerns about how the spread of COVID-19 will change the world.
How to Get Counseling Support
We strongly encourage you to reach out for support and use the counseling services available through the Wilkins Wellness Center, which is still being staffed from 9 a.m. to 5 p.m. Monday through Friday. You may email counseling@su.edu or call 540-665-4752 to set up appointments via phone or Zoom.
Access Academic Services Online
Academic resources are still available and easily accessed — just click the links below for more information and to get connected today. Even though our amazing staff can’t assist you face to face, we are eager to do so via phone, Zoom or email. Questions can be directed to Marshell Edney at medney@su.edu.
Tutoring is being provided online via Zoom and Google Hangouts. Students may continue to sign up for tutoring the way they always have, using TutorTrac at star.su.edu. Once they book a tutoring appointment, the tutor will contact them with information about how they will connect.
The Writing Center is also offering help with writing in any subject using online software. Students may book a Writing Center appointment online. First-time visitors to the Writing Center will need to register for an account before they can book appointments.
Academic Coaching is also available for any student who would like help and academic support. Coaches are on hand via Zoom, Google Hangouts and phone to provide assistance in multiple ways. They can provide resources such as tutoring and writing assistance, help find answers to questions, work to balance out assignment load or just simply talk through the changes in course organization for those feeling a bit overwhelmed. Students may book Academic Coaching appointments online.
Express Concern for Yourself — or Others
The university has an existing process to identify and care for a Student of Concern, which is defined as any student who is displaying behaviors that may get in the way of a student’s ability to be successful in the university environment. Fellow students and family members can play an invaluable role in helping students who may be in distress. An expression of interest, concern, and compassion is an important factor toward a student seeking the assistance they need.
If you know that a student is struggling with anxiety or has been exposed to (or diagnosed with) COVID-19, please submit a report so the university is aware and can offer assistance. Note that students may also submit their own Student of Concern report. A member of the CARE Team will then reach out to coordinate any care or support needed.
Where to Get Updates
Please continue to monitor su.edu/coronavirus, where we have links to all past official communications as well as Frequently Asked Questions (FAQs) that are being constantly updated. If you have general questions or concerns, please call us at (540) 665-4795.
Our entire Shenandoah community is an extended family, and families look out for each other. We’re here to provide whatever support you need.
