It’s Time to Download Your Shenandoah Go App
Everyone Must Log Their Symptoms 14 days Before Campus Arrival
Shenandoah University recently launched the exciting new Shenandoah Go app that tracks the symptoms of ALL faculty, students and staff. The app works for all smart phones and is the main way we’re hoping to keep our campus community safe and our operations in-person this year.
Everyone in the SU community is expected to complete the symptom check every day as part of the SU Pledge — including on weekends and holidays – to provide consistency. Entering symptoms takes less than 30 seconds, but you must have your thermometer ready.
As part of the SU Pledge, we’re asking that students and employees start tracking their symptoms before returning to campus. The information will be kept confidential and only be available to university health care personnel, so that they can assist you if necessary.
Mobile Passes
Once you complete your symptom check each day, you will receive a green (good to go!), yellow or red mobile pass. Mobile passes will need to be shown to enter dining areas, classes, athletic practices, certain campus buildings, in-person events, and more. If you are trying to access any of these events or locations before you have completed your symptom check, you will not have a pass to show yet. You will be required to complete your symptom check to get a pass before you can enter.
What If I Get A Red Pass?
If you have any COVID-19 symptoms, you will receive a red pass and should NOT attend in-person classes or come to campus. Residential students should stay in their room. If you feel well enough and are able to, you may attend virtual meetings and classes. You will be contacted by a Shenandoah University health care professional to review your symptomatology. Depending on that conversation, they may change your pass to green, suggest a COVID-19 test, require that you continue to operate remotely, or more.
If you need to remain remote, the app will notify dining services that meals must be delivered to you. If you are off-campus, you can arrange for meal pickup.
What Does A Yellow Pass Mean?
You will receive a yellow pass if you have potentially been exposed to someone with COVID-19. A Wilkins Wellness Center representative will reach out to you to gauge your exposure level. They may recommend a COVID-19 test or they may change your pass to green.
What If I Forget To Submit My Symptom Check?
Until you complete your symptom check, you will have an orange pass — meaning you do not have access to in-person classes or meetings, the dining hall and any congregate settings.
You will receive notifications from the app to remind you to fill out your symptom check each morning. If you haven’t completed your symptom check by the afternoon, you will receive a phone call to remind you. If you go a full day without submitting, your completion streak will reset to zero (see below) and you will face Shenandoah Code of Conduct penalties.
Keep Your Streak Alive
To make things interesting, we are holding a semester-long competition to reward everyone who can keep their symptom-tracking streak going throughout the semester! For each day you complete your symptom check, your streak number will increase by one. If you skip your symptom check for a full day, your streak will drop to zero. An unbroken semester-long streak will earn you recognition and prizes. We’ll let you know when the competition begins.
If you don’t have a smartphone or enough space on your phone to download the app, please fill out this form. You can also put the app on your iPad.
