This policy is to encourage Shenandoah University community members to report discriminatory conduct contrary to Shenandoah University’s non-discrimination statement, as well as incidents of bias. This policy contains procedures to investigate reports of discrimination or bias, and to stop, prevent, and remedy such conduct. This policy applies to Shenandoah University students, employees, volunteers, visitors, guests, and vendors (and their employees).
Reporting Discrimination or Bias
Community members are encouraged to submit reports of discrimination or bias through an online reporting form. Reports may be made anonymously.
Policy Against Discriminatory Conduct and Bias
Shenandoah University prohibits discrimination by members of the university community on the basis of any protected class listed in the university’s nondiscrimination statement, as well as bias. Shenandoah will address reports of discrimination or bias through the procedures described in this document1. The university recognizes two actionable types of violations of this policy: discriminatory harassment that creates a hostile environment and bias incidents. Both types of violations may be sanctioned under this policy. Discriminatory conduct that creates a hostile environment is considered more severe and is likely to result in more severe sanctions, up to and including suspension or dismissal from the university for students, and dismissal for employees.
The personal display to other members of the university community on campus, or during the course of a Shenandoah program, of clothing, flags, or other items that depict historically discriminatory symbols, such as those used by hate groups, including without limitation Nazi and Confederate imagery, is prohibited under this policy.2
Shenandoah University’s Non-Discrimination Statement
Shenandoah University adheres to all federal and state civil rights laws and regulations prohibiting discrimination in private insitutions of higher education.
Shenandoah University values the unique and diverse perspectives of individuals and communities locally and globally and seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, veteran’s status, or on any other basis protected under applicable law.
Discrimination is any conduct that acts to, or results in, denying, depriving, or limiting the educational, employment, residential, and/or social access, benefits, and/or opportunities of any member of the Shenandoah University community, guest, or visitor on the basis of their actual or perceived membership in any of the protected classes listed above.
Discrimination may be intentional, unintentional, or based on more than one protected class. It may result from disparate treatment or disparate impact.
- Disparate treatment: treatment of an individual in a protected class (or classes) that is less favorable than treatment of others based on discriminatory reasons.
- Disparate impact: Practices that do not appear facially discriminatory, but that result in a disproportionate impact on a protected class, or a group within a protected class, that cannot be justified by business necessity.
a. Discriminatory Harassment – Hostile Environment
Discriminatory harassment is unwelcome conduct by any member or group of the community directed toward an individual or group on the basis of actual or perceived membership in a class protected by this policy; and the conduct is:
Sufficiently severe, and/or
Objectively offensive such that it unreasonably interferes with, limits, or denies an individual’s educational or employment access, benefits, or opportunities.
The determination of whether an environment is “hostile” is based on the totality of the circumstances. These circumstances include, but are not limited to, its severity, the frequency of the conduct, and whether it is objectively threatening or humiliating.
Examples of Discriminatory Harassment – Hostile Environment
- Threatening message(s) written in public spaces.
- Encouraging others to physically or verbally abuse an individual (or group of individuals) because of that person or persons’ membership in a protected class.
- Directing epithets, slurs, derogatory comments, unwelcome jokes or stories at an individual or group because of that person or persons’ membership in a protected class.
- Repeated use of verbal epithets, slurs, derogatory comments, unwelcome jokes or stories, even if they might be related to academic course material.
- Repeated use of written epithets, slurs, derogatory comments, unwelcome jokes or stories that are not directly quoted from course materials and sources.
b. Bias Incident
A bias incident is any offensive behavior or act —verbal, written, or physical—which is personally directed against or targeted toward an individual or group on the basis of perceived or actual membership in a class protected by this policy, but that does not rise to the level of discriminatory harassment that creates a hostile environment.
Incidents of bias may contribute to a hostile campus environment and can occur even if the act itself is unintentional or delivered as a joke or prank, or with humorous intent.
- Offensive images graffitied on campus sidewalks.
- Microaggressions, such as requesting that an underrepresented student provide perspective on behalf of “their people.”
- Dressing in costumes that stereotypically represent oppressed groups or individuals.
- Social media posts directed against a specific identity group.
- Failing to learn to pronounce, or continuing to mispronounce, the name(s) of a student(s) after the student corrects.
Parties and Witnesses
Shenandoah uses the term “reporting party” to denote the person(s) who experienced the discrimination or bias. They may or may not be the person who submitted a report. “Responding party” is used to denote the person alleged to have violated this policy. Reports brought by individuals other than the person who experienced the discrimination or bias are referred to as “third-party reports” and those bringing them are deemed “third-party reporters.” In cases where a non-student or employee is the person who experienced the discrimination or bias, Shenandoah will assume the role of “reporting party.” In those cases, the non-student or employee who experienced the discrimination or bias will be considered a witness.
Receiving Reports of Discrimination or Bias
Community members are encouraged to submit reports of discrimination or bias through an online reporting form: https://cm.maxient.com/reportingform.php?ShenandoahUniv&layout_id=2
The online form is the preferred method to report incidents of discrimination or bias. Students, staff, and faculty are encouraged to direct someone wishing to make a report to the online reporting form.
Assigning a Case Manager
Reports are routed to the Director of Human Resources (DHR) or the Director of Student Conduct and Community Standards (DSC). Incidents where the responding party is a student (or students) or guest(s) of a student are directed to the DSC. Incidents where the responding party is an employee (or employees), or other persons not designated to the DSC, are directed to the DHR. If the DSC or the DHR receive a report involving both a student and employee, they shall forward a copy of the report to the other for the purpose of offering supportive services. The DHR or DSC shall also provide a copy of the report to the Bias Education and Support Team (defined below) on any report which the DHR or DSC reasonably believes may have a significant campus community impact. In cases where no responding party is named or discovered, the Director of the Department of Public Safety (DPS) will be the case manager. In cases where DPS is the case manager, DPS will investigate utilizing their own internal procedures, which may include providing copies of the report to the Threat Assessment Team.
The DHR or DSC may appoint a designee to fulfill their responsibilities in any particular matter in which case the acronyms should be read to refer to such designee(s).
Role of the Bias Education and Support Team (BEST)
BEST will be made up of a diverse group of no more than seven (7) faculty and staff selected by the Provost, Vice-President of Student Affairs, Director of Student Conduct and Community Standards and Director of Human Resources annually. The purpose of BEST is to provide, when requested by the DSC or DHR, the team’s collective experience and knowledge on discrimination, bias and/or crisis management, as well as guidance on how best to respond to the report internally and potentially externally. BEST helps coordinate the University’s response to bias-related crisis situations. If a BEST member receives a report of discriminatory conduct or bias directly (rather than from the DSC or DHR), that member shall complete the online form and submit the report no later than 24 hours after they were made aware of the concern.
BEST will be advisory to University leadership in bias-related crisis situations with the following:
- Recommending support measures for individuals and groups
- Ensuring adequate listening measures are in place to support members from marginalized groups targeted by bias have prominent voices in the University’s response measures.
- Developing response strategies and recommendations to support accountability, transparency, and educational opportunities for the University community
- Reviewing communication and supporting OMC
In cases where no responsible parties have been identified, the DPS also may ask BEST to help guide the University’s response to reduce the potential impact on the community. Members of BEST will not serve as investigators of complaints reported in accordance with this policy.
BEST will have a Student Advisory Board (SAB) that will advise them on reports that BEST has been asked to review. Members of SAB will not be members of BEST; however, they will provide an advisory role to BEST. BEST will select students to serve on SAB with recommendations from PRIDE.
Depending on the severity of the incident, the DHR or DSC may contact DPS to conduct immediate interviews and a preliminary investigation so a threat assessment can be performed. A threat assessment will be performed for all reports that allege or suggest an imminent threat of violence.
DPS will contact local law enforcement if a suspected hate crime3,has occurred.
Interim measures are actions taken to maintain the health and safety of all members of the community, and may remain active during the pendency of a case through the appeals process. Interim measures may be enacted by the DSC or DHR in cases of imminent violence, or in which they believe there is a threat of imminent violence, or a substantial disruption to the university community. These measures include, but are not limited to:
- Altering the housing situation of a residential reporting and/or responding party
- Campus ban
- Activities restriction
- Interim suspension
The DHR or DSC will work with the responding party and/or reporting party to make reasonable arrangements to maintain access to Shenandoah’s education programs (e.g., video conferencing for remote participation in class).
Case Creation and Assigning Investigators
The DHR or DSC will review and assess reports assigned to them, and determine whether to seek guidance from BEST. Assessing a report may require an informal inquiry to help determine if a report rises to the level of a policy violation. If the facts in the report, taken as true, constitute a policy violation in their reasonable opinion, the DHR or DSC will create a case file and assign an investigator or investigation team. If the report does not allege conduct that rises to a policy violation, the DHR or DSC will advise the reporting party of its decision. The DHR or DSC may also provide the reporting party with supportive resources.
If a case file is created, the DHR or DSC may assign one or more investigators to the case. Investigators will be chosen from a pool of faculty and staff investigators who will receive investigation training no less frequently than annually. Third party investigators may be engaged at the discretion of the DHR or DSC, with approval from the Vice President for Administration and Finance (or designee) or the Vice President for Student Affairs (or designee).
Notices to Parties
The case manager and investigator will communicate with the parties throughout an investigation and resolution. The following notices to both the reporting party and the responding party are required:
Notice of investigation: The case manager will send a notice of investigation within two (2) days of deciding to move forward with an investigation. This notice does not apply to an informal inquiry.
Notice of investigator(s): The case manager will send a notice of the name(s) of the assigned investigator(s) for the case. This notice may be included with the notice of investigation or sent promptly thereafter, once the investigator(s) is assigned.
Notice of hearing panelists/administrator: The case manager will send a notice of the names of panel members or the name of the administrator who will decide the case at least two (2) days before a hearing.
Notice of hearing: The case manager will send a notice of the time and place of the hearing at least two (2) days prior to the hearing.
Notice of outcome: The case manager will send a notice of outcome to both the reporting party and responding party after receiving the written determination.
Support Person to Parties
Each party is entitled to a support person during the investigation and resolution process. The support person may accompany the party to interviews, meetings, and hearings. A party may choose any support person who is a part of the university community (any faculty, staff or student currently affiliated with the university). The support person may provide guidance and support, but are not allowed to participate directly in interviews and hearings. Parties must inform the case manager of the advocate’s name at least two (2) days prior to the first meeting or interview. A party may change advocates during the process with notice to the case manager.
Reporting Conflicts of Interest
Parties, investigators, hearing panelists, and informal resolution administrators are encouraged to report conflicts of interest that may adversely affect their investigation, or the outcome of a case. Investigators, hearings panelists, and informal resolution administrators are expected to report any conflict of interest that may affect the case to the case manager as soon as possible after the conflict is discovered. Parties are encouraged to review notices which include the name(s) of investigators and hearing panelists/administrators who will decide a case, and must report to the case manager any conflict of interest or bias that may affect the investigation or case outcome within twenty-four hours (24) of their receipt of notice.
The case manager is responsible for determining if a conflict disqualifies a person from serving in an informal or formal resolution process, or as an investigator, and will promptly replace any person who has a conflict.
Investigation and Investigation Report
The investigator(s) assigned to the case will perform interviews of the reporting party, the responding party, and any witnesses, and provide an opportunity for the parties and witnesses to share evidence. The investigator(s) may also include evidence gathered by DPS in the investigation report. The investigator(s) will complete an investigation report and submit it to the DHR or DSC. Prior to submitting the investigation report, the investigator(s) will send a copy of the report to the reporting party and the responding party. Each party may submit comments and request the investigator(s) ask additional questions of a party or witness. The investigator(s) shall note in the investigation report any requested questions that were not asked, and the reason for their exclusion. The reporting party and the responding party will receive a copy of the final report prior to the hearing and determination of responsibility.
Investigations are completed expeditiously, normally within ten (10) business days, though some investigations may take weeks or even months, depending on the nature, extent, and complexity of the allegations, availability of witnesses, police involvement, etc. The university will make a good faith effort to complete its investigations as promptly as circumstances permit and will communicate regularly with the parties (to the extent permitted by law) to update them on the progress and timing of the investigation.
Informal Resolution and Formal Resolution
An informal resolution, or formal resolution, process may be used to determine whether a policy violation has occurred. In an informal resolution, a single administrator makes the determination. In a formal resolution, a hearing panel makes the determination. An informal resolution process may be used only when the reporting party, responding party, and case manager all agree to its use. In all other cases, a formal resolution process will be used.
Regardless whether the matter is to be decided through an informal resolution process, or a formal resolution process, the determination of responsibility shall be made utilizing the “preponderance of the evidence” standard. Preponderance of the evidence means that “it is more likely than not a policy violation occurred.”
Confidentiality of Resolution Proceedings
Parties and witnesses involved in an informal or formal resolution are encouraged to maintain as confidential the details of the case.
If an informal resolution is used, the DHR or DSC may act as the hearing officer (in their discretion), or may assign a member of the human resources (HR) department or a member of the student conduct team (Conduct) as the hearing officer. The hearing officer will review the investigation report and hold a hearing with the responding party. The hearing will be attended by only the hearing officer and the responding party. The responding party shall receive at least two (2) days notice of the time and place of the hearing, unless waived in writing by the responding party. If the hearing officer is not the DHR or DSC, the hearing officer shall submit to the DHR or DSC, promptly following the hearing, a written recommendation as to responsibility and sanctions (if responsible).
If a formal resolution is used, the DHR or DSC will assign a mix of faculty and staff members to form a 3 person hearing panel. Hearing panelists will be chosen from a group of faculty and staff trained annually. One of the panelists will be named Chair of the panel. The Chair is responsible for enforcing decorum during the hearing and also has the responsibility to record the decision of the panel in writing.
The DHR or DSC (or designee) shall send the investigation report to the hearing panel and organize a time for the hearing panel to convene. The reporting party and the responding party shall be given at least two (2) days notice of the time and place of the hearing. The reporting party and responding party may request that witnesses interviewed by the investigator(s) attend the panel hearing. The parties may not introduce witnesses, documents, or other evidence at the hearing that were not provided to the investigator(s) during the investigation. The case manager will ask the reporting party and responding party in writing whether witnesses are requested and the names of the witness(es) prior to scheduling a hearing. Technology may be used to enable the reporting party and/or the responding party to attend the hearing remotely, or in another room. If a party does not attend the hearing, the Chair may adjourn until a new hearing is scheduled or hear the case with the information and parties available.
The hearing panel will review the investigation report prior to the hearing. The hearing panel may request that the investigator (or one of the investigators) read the investigation report aloud at the beginning of the hearing. During the hearing, the panel may call on parties, witnesses, and the investigator(s) to answer questions about the case and investigation. Parties may request that the Chair ask specific questions of a party and/or witnesses during the hearing. Such questions shall be directed to the Chair, who will ask or rephrase the question to the appropriate party, or deny the question. The Chair has discretion as to decorum during the hearing and may disallow any person from participating if their conduct is disruptive to the hearing. The hearing will be recorded for use by the panel. After reviewing the investigation report and holding a hearing, the panel will make a determination of responsibility and issue sanctions if a policy violation occurred. The Chair shall submit the panel’s written decision, which will include its finding as to responsibility and sanctions (if responsible) to the DHR or DSC within ten (10) days of the end of deliberation.
Outcome and Sanctions
The DHR or DSC will communicate the outcome to both parties (finding of responsibility and sanctions, if applicable), regardless of the resolution method utilized. In cases where a formal resolution was used, the DHR or DSC will forward a copy of the panel’s written decision to each party. In cases where the responding party is found responsible, the DHR or DSC will ensure all sanctions are completed.
Sanctions are intended to remedy effects of inappropriate conduct. Some sanctions have educational intent while others are punitive in nature. Factors considered when determining a sanction may include, but are not limited to:
- The nature, severity of, and circumstances surrounding the violation
- The responding party’s disciplinary history
- Previous allegations or allegations involving similar conduct.
- Any other information deemed relevant by the hearing panel.
- The need for sanctions to bring an end to the discriminatory harassment, bias and/or retaliation.
- The need for sanctions to prevent the future recurrence of discriminatory harassment, bias and/or retaliation.
- The need to remedy the effects of the discriminatory harassment, bias and/or retaliation on the reporting party and the community.
- The impact on those involved.
The following sanctions may be imposed upon any member of the community found responsible for violating this policy.
A. Employee Sanctions
- Educational Experience – As a consequence of the employee’s actions, their continued employment is contingent on them submitting to and actively participating in mandatory education and/or counseling that addresses their particular behaviors; i.e. EAP counseling, education/training on topics such as sexual harassment, personal boundaries, gender respect, discrimination, racism, sexuality and gender, etc.
- Verbal Warning/Reprimand – The mildest form of disciplinary action is a verbal warning from the supervisor to alert the employee to a performance problem or issue, suggest a course of action, and set a timeframe for resolving the problem. It is recommended that the supervisor make a written note of the meeting indicating the date, time and a brief summary of the discussion.
- Written Warning/Reprimand – First level of formalized disciplinary action – can be initiated by a supervisor and/or director and/or vice president. Utilized for infractions that are a step more severe, multiple infractions, or failure to comply after a verbal reprimand. The concerns/infractions are documented in detail, as well as the circumstances of the discussion, and any corrective action plan expected going forward.
- Censure – A written condemnation by Shenandoah University administration of a negative action or behavior by an employee. It is placed in the employee’s file and sets the expectation that such an action/behavior will not happen again.
- Employee Action Plan – The appropriate supervisor/director/vice president may initiate a written disciplinary action plan by using the Performance Improvement Plan form. The completed form will outline the performance problem or issue, suggest course(s) of action, set a time frame for resolving the problem, and indicate the potential consequences that may occur if the problem is not resolved. The appropriate vice president and the director/supervisor must sign the written reprimand. Performance Improvement Plan form is available from the Office of Human Resources.
- Temporary or permanent reassignment of job responsibilities.
- Probation – Places an employee in a probationary status for a predetermined period of time as a result of their previous negative actions. The employee would be made aware that for the duration of the probationary period he or she would be under close scrutiny, and any repeat of those past prohibited actions would result in further sanctions; in all likelihood dismissal.
- Demotion – A written notification of the reason for the demotion will be provided to the employee, which may include a warning of any further disciplinary action, if the demotion was not voluntary.
- Suspension – As a result of the employee’s negative behavior they would be prevented from conducting their job and from being on campus property for a predetermined amount of time. The suspension can be paid or unpaid depending on the circumstances. The employee is still considered an employee and would have their job once the term of suspension ended. Suspension is generally recognized second only to dismissal in severity.
- Dismissal – This is the forced termination of the individual’s employee relationship with Shenandoah University. It is the most severe sanction.
B. Student Sanctions
The following are the typical sanctions that may be imposed upon students or organizations singly or in combination:
- Written warning: official record that a student has been warned about behavior
- Educational task: student must complete an assignment that benefits self, campus or community
- Conflict mediation or restorative justice conference
- Training on harassment and appropriate interactions with peers and partners
- Training on cultural sensitivity
- Step UP! Bystander Intervention Training
- Safe Zone Training (Sexuality and Gender)
- Educational dialogue
- Mentoring relationship
- Attending a [Not Just] Women’s Center, Mosaic Center, or other campus awareness event
- Provide education to the community
- Referral: requires the student seek appropriate guidance or resources for their success.
- Community restitution project: work projects on or off campus.
- Restitution: reimbursement by the student to cover the cost of repair or replacement of damaged or misappropriated property.
- Relegation to final room selection: student loses the opportunity to participate in the annual room selection (lottery) process.
- Removal from university housing: required removal from university housing with final approval from the Assistant Dean for Diversity, Equity and Inclusion, and Residential Community Services (or designee) and without the refund of room fees. Once assigned this sanction, a student must move within a designated time frame (usually 48 hours unless otherwise permitted by the director of residence life & student conduct), after which the removed student cannot enter university housing without permission from the director of residence life & student conduct (or designee).
- Removal of property: The university can require removal of property that contributes to a harmful environment, for example a hostile sexual environment.
- University housing relocation: requires the student to move to another room, hall or quad with approval from the Assistant Dean for Diversity, Equity and Inclusion, and Residential Community Services(or designee) Student must relocate within 24 hours, after which they cannot enter the building from which they were removed throughout the term of the sanction without permission from the Assistant Dean for Diversity, Equity and Inclusion, and Residential Community Services (or designee).
- No-contact order: student is prohibited from having any direct or indirect contact or contact via a third-party with a particular person. Violating a no-contact order may result in suspension.
- Restriction of activities or privileges: participation in any and/or all organized university activities other than required academic endeavors are restricted for a designated period of time.
- Conduct probation: a period of self reflection during which a student is on official warning that subsequent violations of university rules, regulations or policies are likely to result in more severe sanctions, including suspension or dismissal from the university.
- Conduct suspension: a temporary cancellation of a student’s enrollment at Shenandoah University with approval from the Dean of Students (or designee). Once assigned this sanction, a student is immediately removed from classes and banned from university property. A student cannot enter university property during his/her term of suspension without prior permission from the Dean of Students (or designee) nor graduate. Any classes taken at another institution while suspended typically cannot be transferred to Shenandoah University unless given special permission by the Dean of Students and the Academic Dean or Provost. If a student lives in campus housing, they have 24 hours to vacate their campus residence.
- Campus ban: student is banned from being present on either the entire campus or specified areas of the campus.
- Dismissal from the university: a permanent cancellation of a student’s enrollment at Shenandoah University with approval from the vice president for student success (or designee). Once assigned this sanction, students are immediately removed from classes and banned from university property. A student cannot enter university property once dismissed without prior permission from the vice president for student success (or designee) nor re-enroll or graduate from Shenandoah University.
- Additional stipulations: additional sanctions a student must complete and/or follow.
C. Volunteer, Visitor, Guest or Independent Contractor/Vendor Sanctions
- Termination of Agreement (with a volunteer or independent contractor/vendor).
- Campus ban.
Either party may appeal a decision made in an informal or formal resolution. Appellate officers for discrimination and bias cases are the Dean of Students (or designee), Provost (or designee), and Vice President of Finance and Administration (or designee).
Requesting an Appeal
A party wishing to make an appeal must submit a written request for appeal to the DHR or DSC including the reason for the appeal request, within 72 hours of receiving the original written decision. The DHR or DSC will forward the appeal request to the appropriate appellate officer. For cases involving a student as a responding party, the appellate officer will be the Vice President for Student Affairs (or designee). For cases involving a faculty member as a responding party, the appellate officer will be the Provost (or designee) and for cases involving a staff member as a responding party, the appellate officer will be the Vice President for Administration and Finance (or designee).
Grounds for Appeal
The grounds for appeal are:
- A serious procedural error occurred that significantly impacted the outcome of the hearing (e.g., substantiated bias, material deviation from established procedures, etc.);
- There is new evidence, unavailable during the original hearing or investigation, that could substantially impact the original finding or sanction. A summary of this new evidence and its potential impact must be included in the request for appeal; or
- The sanctions imposed fall outside the range of sanctions designated for this offense and the cumulative conduct history of the responding party.
The appellate officer may take one of four possible actions during the appeal:
- Deny the request as untimely or ineligible;
- Affirm the findings and the sanction imposed;
- Grant the appeal and remand the finding for further investigation or reconsideration at the hearing level; or
- Modify a sanction.
The decision of the appellate officer is considered final. In cases where the appellate officer remands the finding for further investigation or rehearing, either party may appeal the determination made by the decision maker during the re-hearing.
Reporting actual or suspected discriminatory harassment or bias is a protected activity at Shenandoah University. Adverse action taken against a person for reporting such misconduct or participating in an investigation, hearing, or decision making process is considered retaliation. Retaliation is a separate violation of policy and may be charged, heard, and sanctioned under the procedures in the student code of conduct (for alleged retaliation by a student) or the procedures in the employee handbook (for alleged retaliation by an employee); or the alleged retaliation complaint may be heard by the single administrator or hearing panel that heard the underlying case, at the discretion of the case manager.
The case manager will retain records of cases of discrimination and bia in the same or similar manner of other employee and/or student cases. Files will be kept for ten (10) years. Recordings of hearings will be retained through the appeals process.
The DHR or DSC may arrange supportive services for the reporting party and/or responding party at any time during the process. These supportive services are designed to be non-punitive and to restore access to Shenandoah’s programs and activities. These actions may include, but are not limited to:
- Referral to counseling, medical, and/or other health services
- Referral to the Employee Assistance Program
- Visa and immigration assistance
- Student financial aid counseling
- Education to the community
- Altering the housing arrangement of a residential victim/reporting party, if desired
- Altering work arrangements for employees or student-employees
- Safety planning
- Providing campus escorts
- Providing transportation accommodations
- Implementing contact limitations (no contact orders) between the parties
- Offering adjustments to academic deadlines, course schedules, etc.
- Assistance with or rescheduling an academic assignment (paper, exams, etc.) or otherwise implementing academic assistance;
- Taking an incomplete in a class;
- Assistance with transferring class sections;
- Temporary withdrawal; and/or
- Assistance with alternative course completion options