All social media accounts that represent Shenandoah University (e.g. use “Shenandoah” or “Shenandoah University,” “SU” and/or “Hornets” in their name) must positively reflect its Mission Statement.
The following guidelines apply to all individuals, offices, departments and schools that use social media tools, websites and applications on behalf of the university.
- Post no more than once an hour.
- Post no more than 3 times a day on each platform.
- Post at least once every 2 days on each platform.
- Posting needs to continue regularly over weekends and fall, winter, spring and summer breaks.
If you do not have enough content to regularly post on your page(s). Delete or deactivate the site. Pages that languish are poor reflections of your department and Shenandoah University.
- All university-related pages must include at least one current employee as an administrator in addition to any student(s) who may add content.
- Moderators must be able to quickly respond to questions and messages as soon as they arise with the appropriate response.
- Keep personal views separate from university posts. You are an agent of the university at all times on Shenandoah sites — The University does not support any political party and takes no sides on controversial issues. Express your views on your own personal networks on your own time.
- The use of social media must not violate any local, state or federal law.
- Use of social media must comply with all applicable university policies, guidelines and regulations.
- Users must not post confidential information about Shenandoah University, its faculty, staff and students.
- The use of university technology resources must conform to the technology standards and policies defined by Shenandoah’s Institutional Computing department.
- Never like the posts on your account as your account.
- Spell check and proofread your posts before posting.
All social media advertising must be managed and run by the Office of Marketing and Communications. Contact firstname.lastname@example.org to launch an ad campaign.
- Do not post the same content on all of your platforms, keep them unique. If you have the same posts across all of your accounts there is no reason for followers to follow more than one of your accounts. Have a specific, separate strategy for each platform.
- Keep your posts short.
- Post what your followers want to see, not just what you want to post.
- Post new, fresh, timely content.
- Vary your posts: photos, links, status updates, videos.
- Try to always include a link.
- Use a casual tone of voice.
- Respond to and like comments, mentions, etc.
- Never use only hashtags as a post/photo description.
- Only use hashtags that are relevant to the post.
Hateful or Violent Comments
Be professional during heated discussions. If online conversations become volatile or hostile, employees and representatives of the university must remain respectful, professional and conscious of the university’s primary role as an educational institution.
If a user comments/posts in an aggressive or hateful way on a Shenandoah affiliated account, contact the Associate Director of Online Architecture immediately before responding.
Any comment with profanity should be deleted. Privately message the account with: Thank you for sharing you point of view on our page. Unfortunately, we had to delete your comment. Feel free to post again without profanity!
Any comment that singles out a student, faculty, staff by name in a hateful way should be deleted.
Comments that are negative, share an opposing point of view, do not like the post’s contents should not be deleted. People are allowed to present their point of view and have freedom of speech.
Creating new Shenandoah University Social Media Accounts
Get official approval to start new accounts by emailing email@example.com.
Shenandoah University reserves the right to remove inactive communities or those that fail to adhere to positive brand advancement.
Shenandoah University trademarks and logos may not be used without approval. Contact the Office of Marketing & Communications at firstname.lastname@example.org for an approved logo and other images to ensure coordination with other university sites and content.
Shenandoah University employees and representatives who post on behalf of the university must be mindful at all times of protecting the university’s reputation and promoting the university’s educational mission and brand.
Students Posting on Social Media
Students should not have access to, the passwords of, or be the administrators of Shenandoah affiliated social media accounts unless it is a specific duty in their work study position, they have read these guidelines fully, and their posts are closely monitored by their supervisor.